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Forgot email username and password, No, maybe security and…

Customer Question
Forgot email username and...

Forgot email username and password

Technician's Assistant: Are you logged into your email account on any other devices?

No

Technician's Assistant: Do you have security questions or a phone number on file to help reset your password?

Maybe security and phone number

Submitted: 6 months ago.Category: Computer
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Answered in 58 minutes by:
12/29/2017
Tech Support Specialist: Karthik, Computer Hardware Engineer replied 6 months ago
Karthik
Karthik, Computer Hardware Engineer
Category: Computer
Satisfied Customers: 519
Experience: Senior Engineer at CSS Corp
Verified

Hello. My name is***** to JustAnswer. I'm reviewing your question now, and will post back with your reply momentarily.

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Tech Support Specialist: Karthik, Computer Hardware Engineer replied 6 months ago

Before we proceed further, I would like to ask you few question about this problem. Could you provide me the Email address? So that we can go ahead and check what are the reset option available.

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Tech Support Specialist: Karthik, Computer Hardware Engineer replied 6 months ago

I tried to reset the password, it is asking for some security question. Could you please tell me what is your pet name?

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Customer reply replied 6 months ago
I forgot which animal try bueadroe
Tech Support Specialist: Karthik, Computer Hardware Engineer replied 6 months ago

It seems the answer for the First question is not matching. Could you please tell me What was the make of your first car?

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Customer reply replied 6 months ago
Pinto
Tech Support Specialist: Karthik, Computer Hardware Engineer replied 6 months ago

It seems like We can't recover your account online. Let me for one more time. May I know whether your pet name is ***** ***** Bueadroe?

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Customer reply replied 6 months ago
Beaudreau
Tech Support Specialist: Karthik, Computer Hardware Engineer replied 6 months ago

I tried twice with the provided information Beaudreau and Pinto. Only second answer is right and the first answer is not matching. In this case I will opt-out and allow another expert to take over. Other experts will be able to see this question and the conversation which you had with me and they will be providing you a proper solution. Thank you for your patience.

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Customer reply replied 6 months ago
Thanks for trying do
Not send me to anyone else
Tech Support Specialist: Pete, Computer Engineer replied 6 months ago
Pete
Pete, Computer Engineer
Category: Computer
Satisfied Customers: 20,374
Experience: CISCO certified, Microsoft proficient, computing expert.
Verified

Hello, I see the previous expert has left the conversation.

My name is***** will try my best to help you with your question.

Please reply and let me know if you still need assistance with this.

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