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I have a new laptop and I forgot the microsoft password to…

Customer Question
I have a new...

I have a new laptop and I forgot the microsoft password ***** get in. It keeps telling me I need a password ***** disk to enter a new password ***** I don't have any reset disk.

Technician's Assistant: What's the brand/model and Operating System (OS) of your laptop?

Lenovo legend Y520 running windows 10

Technician's Assistant: What have you tried so far with your Lenovo? Have you installed any updates recently?

Yes.

Technician's Assistant: Anything else you want the Computer Expert to know before I connect you?

I thought I used the same password ***** I used on my desk top but the laptop doesn't think so.

Submitted: 6 months ago.Category: Computer
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Answered in 4 minutes by:
12/28/2017
Tech Support Specialist: Isaac Franklin, Computer Hardware Engineer replied 6 months ago
Isaac Franklin
Isaac Franklin, Computer Hardware Engineer
Category: Computer
Satisfied Customers: 1,917
Experience: Technical Support Coach at Liberty Tax Service
Verified

Hi, my name is ***** ***** welcome to JustAnswer. I'll be the one to assist you with your question regarding your login. I apologize for the extended wait time you experienced, I've only just come online now and would like to assist you with your question."

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Tech Support Specialist: Isaac Franklin, Computer Hardware Engineer replied 6 months ago

Do you have an email set on that computer for microsoft login?

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Customer reply replied 6 months ago
Microsoft told me I could get this fix for $5.00
Tech Support Specialist: Isaac Franklin, Computer Hardware Engineer replied 6 months ago

That is not accurate.

I cannot see that side of your account. Only customer service can. You can go here for more information on fees/agreements.

The five is a deposit only. Please contact them here before we continue support:

http://ww2.justanswer.com/phone

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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