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Got new luna tg-L-800s phone and unable to get messages

Customer Question
Got new luna tg-L-800s...

Got new luna tg-L-800s phone and unable to get messages family sending to me. When I hit download it says downloading but isn't

Technician's Assistant: What's the brand/model and Operating System (OS) of your smartphone?

Luna model TG-L800s. Not sure operating system

Technician's Assistant: How long has this been going on with your TG-L800S? What have you tried so far?

Just g ot it for christmas

Submitted: 6 months ago.Category: Computer
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Answered in 9 minutes by:
12/28/2017
Tech Support Specialist: Josh, Support Specialist replied 6 months ago
Josh
Josh, Support Specialist
Category: Computer
Satisfied Customers: 21,926
Experience: 5 years as Network Admin, 10+ years of IT support
Verified

Hello:

Merry Christmas!

I'm so very sorry it took so long for someone to offer assistance to you. My name is ***** ***** I've just come online and saw your question waiting. Before we start, can you please confirm if you still need assistance with your question? Thank you!

Please note: Due to the Holidays, it could take a little bit longer for a response but I will respond back as soon as possible!

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Customer reply replied 6 months ago
No not paying $39 to get answer
Customer reply replied 6 months ago
Josh I DID GET YOUR MESSAGE ON THE PHONE AND EARLIER GOT ONE ABOUT SETTING EMAIL CODE SO NOT SURE WHY THE ONES FROM BROTHER AND MY NIECE CAME THRU AS DOWNLOAD AND WHEN I HIT BUTTON IT SAYS DOWNLOADING BUT NEVER DOES . MESSAGE SIZE 32MB
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