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Windows defender alert says malware detected. An hp, unsure…

Customer Question
Windows defender alert says...

Windows defender alert says malware detected

Technician's Assistant: What's the brand and model of your computer? And the version of Windows?

An hp , unsure of model with windows 10

Technician's Assistant: How long has this been going on with your computer? What have you tried so far?

The last 15 minutes , I haven't tried anything

Technician's Assistant: Anything else you want the Computer Expert to know before I connect you?

I'm working on a ipad to speak to you

Submitted: 4 months ago.Category: Computer
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Answered in 1 minute by:
12/28/2017
Tech Support Specialist: Jason Jones, Computer Expert replied 4 months ago
Jason Jones
Jason Jones, Computer Expert
Category: Computer
Satisfied Customers: 18,710
Experience: Over 10 years of professional experience.
Verified

Hello,

Are you able to do anything on the computer? Are you able to access the Internet on the computer?

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