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I bought this HP computer in Oct. and am still trying to get…

Customer Question
I bought this HP...

I bought this HP computer in Oct. and am still trying to get it to recognize me as the owner I don't have a code they want. I can't even dowhload a free ap.

Technician's Assistant: What computer or device are you having trouble syncing?

HP Notebook 15t*bsooocto

Technician's Assistant: What Operating System (OS) are you running on your 15T*BSOOOCTO?

Microsoft

Technician's Assistant: What have you tried so far with your 15T*BSOOOCTO? Have you installed any updates recently?

They sent me a code to my phone and that got lost I was trying to set up Cortana. I have downloaded a few simple things from youtube but I have not used this computer much because it is very hard to get anywhere.

Technician's Assistant: Anything else you want the Smartphone Expert to know before I connect you?

This seems to be a security wall issue because I am a senior citizen and not an IT person.

Submitted: 6 months ago.Category: Computer
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Answered in 1 minute by:
12/28/2017
Tech Support Specialist: Kamil Anwar, Computer Support Specialist replied 6 months ago
Kamil Anwar
Kamil Anwar, Computer Support Specialist
Category: Computer
Satisfied Customers: 6,975
Experience: 8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.
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Hello & Welcome to JustAnswer.

Thank you for your question. I will do my best to assist you.

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Tech Support Specialist: Kamil Anwar, Computer Support Specialist replied 6 months ago

Are you unable to access your email?

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Customer reply replied 6 months ago
I can get my Emails.
Tech Support Specialist: Kamil Anwar, Computer Support Specialist replied 6 months ago

What problem are you facing?

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