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I despretly need access to my [email protected] account…

Customer Question
I despretly need access...

I despretly need access to my [email protected] account I am unable to remember the password.

Technician's Assistant: What exactly are you having trouble accessing?

Customer:***@******.***

Technician's Assistant: What's the brand and model of your computer? And the Operating System (OS)?

I simply do not remember the password. However, it's a Tosheba Sat elite C55 B5202

Technician's Assistant: Anything else you want the Phone Expert to know before I connect you?

Not that I am aware of. Any suggestions?

Submitted: 7 months ago.Category: Computer
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Answered in 11 minutes by:
12/28/2017
Tech Support Specialist: Cabletech, Computer Support Specialist replied 7 months ago
Cabletech
Cabletech, Computer Support Specialist
Category: Computer
Satisfied Customers: 617
Experience: 12 years ISP Technical Support
Verified

Thank you for choosing Just Answer. I would be happy to assist today with your question.

Give me just a moment while I review the information provided.

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Tech Support Specialist: Cabletech, Computer Support Specialist replied 7 months ago

If this is your first time here, I would like to go over a few things:

• If you see an offer for a phone call or remote support, you are welcome to accept it or you can disregard it. Just click on the X and we can resume the conversation.

• Some issues or questions may not have the solution requested. Some issues or concerns may not be resolvable. I will try to explain this ahead of time if I foresee it is a question I cannot answer.

• Some issues may require additional equipment or hardware before we can continue.

• Make sure to bookmark this page. There should be email alerts in your inbox as well with the link back to this page if you were to step away. If you respond when I am not online such as outside of my normal business hours, I will respond as soon as I can.

• If you are prompted to rate me, you can do so by choosing the appropriate amount of stars in the top right and that is all. It cost you nothing further and helps me receive credit for helping you. By rating me (hopefully 5 stars!), it also helps me stay locked to your question so I can continue to assist you in cases where you may have to walk away for a few hours or days and need to report back the findings.

I look forward to working with you today!

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Tech Support Specialist: Cabletech, Computer Support Specialist replied 7 months ago

I would be happy to help you with the Gmail account recovery process. I do want you to know that if the steps aren't successful, that we may not be able to recover it today. I can provide you the steps to attempt to retrieve your account. So I can't guarantee we can recover it. Do you still want to work on this with me?

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