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Everytime I try to shut down my laptop I am told I have a…

Customer Question
Everytime I try to...

Everytime I try to shut down my laptop I am told I have a flash card app running which I don't know anything about, how do I get rid of it please

Technician's Assistant: When could you last open your software?

Don't understand what you re tlking about

Technician's Assistant: The Software Technician will be able to walk you through that. Did you recently update your software or Operating System (OS)?

Don't thnk so

Submitted: 6 months ago.Category: Computer
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Answered in 5 minutes by:
12/28/2017
Tech Support Specialist: Bryan, Computer Support Specialist replied 6 months ago
Bryan
Bryan, Computer Support Specialist
Category: Computer
Satisfied Customers: 13,092
Experience: 8+ years of professional support for tech-related issues, including computers, email and software.
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Hello, and thank you for your question. My name is ***** ***** I will do my best to assist you today.

Is it prompting you about the "Toshiba Flash Cards" by any chance? Are you running Windows 7, 8 or 10?

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Customer reply replied 6 months ago
It does prompt Toshiba Flash Cards and am running windows 10
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