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Need help installing MS 365 on new computer. Old one stolen.

Customer Question
Need help installing MS...

Need help installing MS 365 on new computer. Old one stolen. I'm told I may be able to recapture my desktop with the new installation.

Technician's Assistant: What's the brand/model and Operating System (OS) of your laptop?

The new one is an Apple MacAir with High Sierra OS 10.3

Technician's Assistant: How long has this been going on with your Apple device? What have you tried so far?

I have downloaded MS 365 but when try to install it say "I need administrative support'

Technician's Assistant: Anything else you want the Mac Expert to know before I connect you?

Nope. Other than would like help installing and recovering desktop from old MacAir

Submitted: 7 months ago.Category: Computer
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Answered in 2 minutes by:
12/27/2017
Tech Support Specialist: Jins M. N., Computer Support Specialist replied 7 months ago
Jins M. N.
Jins M. N., Computer Support Specialist
Category: Computer
Satisfied Customers: 3,120
Experience: Qualified Computer Professional - 12+ years experience. Expert in Computer Hardware & Graphic Design
Verified

Hello Sir/Madam. Thank you very much for giving us an opportunity to help you. I am Jins here to assist you. Can you please let me know the exact message you are getting while you are trying to install Office 365?

Regards
Jins

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