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I just received hallmard card studio and it won't load.

Customer Question
I just received hallmard...

I just received hallmard card studio and it won't load

Technician's Assistant: What are you having trouble accessing or opening?

Opening

Technician's Assistant: What's the brand and model of your computer? And the Operating System (OS)?

Macbookpro

Technician's Assistant: How long has this been going on with your computer? What have you tried so far?

I just tried to load the disc and nothing happened. the disc ejected

Submitted: 7 months ago.Category: Computer
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Answered in 7 minutes by:
12/27/2017
Tech Support Specialist: Kris R, Computer Hardware Engineer replied 7 months ago
Kris R
Kris R, Computer Hardware Engineer
Category: Computer
Satisfied Customers: 4,548
Experience: IT Manager at Wood Group PSN
Verified

Hi
Sorry for the delay, we are busy and I've just got to your question.
How long has this been happening?
Thanks
Kris

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Customer reply replied 7 months ago
just tried to load it today
Tech Support Specialist: Kris R, Computer Hardware Engineer replied 7 months ago

OK - to allow me to connect to your PC/MAC, you must install remote access software. The software is below, use the "Family and Friends" version. It's free.
https://www.teamviewer.com/en/
Once installed I need the ID and Password ***** displays, i do not need the one you created, I am looking for the one that TeamViewer gives you when you open the program.
Thanks
Kris

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