Computer

For Online Computer Support, Ask a Computer Technician

Ask a Computer Expert,
Get an Answer ASAP!

Had MSN for internet when I 1st set up my Mac Pro. The

Customer Question
Had MSN for internet...

Had MSN for internet when I 1st set up my Mac Pro. The account was accidentally cancelled Updates still bringing MSN for updates.& I don't have the Password ***** it so I can't sign on and do the updates.

Technician's Assistant: When did you last change your password ***** Apple ID?

Probably 10 months ago. It is also causing a problem with iCloud

Technician's Assistant: Did you try resetting through Apple's online account reset tool?

No I don't remember doing that. I'm 76 yrs. young. so I'm not good at remembering these things.

Technician's Assistant: Anything else you want the Mac Expert to know before I connect you?

I use outlook for internet and email.

Submitted: 6 months ago.Category: Computer
Show More
Show Less
Ask Your Own Computer Question
Answered in 5 minutes by:
12/27/2017
Tech Support Specialist: Jon, Computer Support Specialist replied 6 months ago
Jon
Jon, Computer Support Specialist
Category: Computer
Satisfied Customers: 789
Experience: Data Systems Analyst for a School District
Verified

Hello, my name is ***** ***** thank you for your question. I am reviewing it now and will reply again in a moment.

Ask Your Own Computer Question
Tech Support Specialist: Jon, Computer Support Specialist replied 6 months ago

It sounds like you are trying to do the system updates for your mac which would need your apple ID and password.

If you feel that you have forgotten your Apple ID password, please go to https://iforgot.apple.com/password/verify/appleid and type in your Apple ID and continue. Apple will then provide you with an option to reset your password ***** by email, security questions, text message, etc.

Then once you have the password ***** you can try and sign in to do the updates again. If it does not work right away, you can try and restart the computer and make sure you are connected to wifi with a good signal.

If I have helped in any way, please consider to rate my services with the stars next to my name as it helps others know I am here to help.

If for some reason you still need help, please do not rate my services in a negative way but instead just let me know what happened or what did not work and I will continue to help you troubleshoot the issue.

Ask Your Own Computer Question
Tech Support Specialist: Jon, Computer Support Specialist replied 6 months ago

Did you still need help? Were you able to try the instructions I previously posted for you? If all is good, please still consider to rate my services with the stars next to my name as it helps others know I am here to help.

Ask Your Own Computer Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a tech support specialistLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Jon Your Own Question
Jon
Jon
Jon, Computer Support Specialist
Category: Computer
Satisfied Customers: 789
789 Satisfied Customers
Experience: Data Systems Analyst for a School District

Jon is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

I am very happy with my very fast response. Eric is very knowledgeable in the subject area. Thank you!

RPAustin, TX

Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill

Bill M.Schenectady, New York

The Expert answered my Mac question and was patient. He answered in a thorough and timely manner, keeping the response on a level that could understand. Thank you!

FrankCanada

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

< Previous | Next >

Meet the Experts:

Andy

Andy

Computer Consultant

5,316 satisfied customers

11yr exp, Comp Engg, Internet expert, Web developer, SEO

Engineer John C.

Engineer John C.

Computer Science Engineer

3,229 satisfied customers

Computer Science Engineer with 10 years of experience in Computer Support, and Microsoft, A+ and Cisco certified

Ryan H.

Ryan H.

Computer Support Specialist

1,741 satisfied customers

A+ Certified Technician - 10 Years experience working with all types of computer systems.

Jane Lefler

Jane Lefler

Sr Prog Analyst / Technician

2 satisfied customers

Computer Programmer / Technician/ Consultant 16+ years

Frederick S.

Frederick S.

Computer Specialist

7,241 satisfied customers

Computer technician and founder of a home PC repair company.

lifesaver

lifesaver

Computer Software Engineer

4,288 satisfied customers

Engineering degree in Computer science,Microsoft Certified Professional.JA computer expert.

Sudipto

Sudipto

Hardware Engineer

4,252 satisfied customers

Certificate Course In Computer Maintenance

< Previous | Next >

Related Computer Questions
It's a Facebook account issue. Is that something you can
It's a Facebook account issue. Is that something you can help with? … read more
Mirza Vaseem
Mirza Vaseem
Bachelor\u0027s Degree
20 satisfied customers
Need to cancel iTunes subscription. I did not not order this
Need to cancel iTunes subscription. I did not not order this subscription. Vivian Bowen … read more
Kris R
Kris R
IT Manager
Computing
3,312 satisfied customers
My outlook (2013) contacts and calendar suddenly stopped
My outlook (2013) contacts and calendar suddenly stopped syncing with my iphone 5s.contacts and calendar. … read more
Bryan
Bryan
IT Consultant
8,751 satisfied customers
I accidentally got rid of a sticky with my major passwords
I accidentally got rid of a sticky with my major passwords on it … read more
Isaac Franklin
Isaac Franklin
Associate of Science in Social Sciences
1,330 satisfied customers
I cannot get in my email the message is that my password was
I cannot get in my email the message is that my password ***** changed 24 hours ago. I did not change my password. … read more
Isaac Franklin
Isaac Franklin
Associate of Science in Social Sciences
1,330 satisfied customers
It's my iPhone. I am trying to restore photos accidentally
It's my iPhone. I am trying to restore photos accidentally deleted. I am at iCloud.com, but there is no sign in. It just shows iCloud and then set upiCloud, open find my phone and find friends. How do… read more
Josh
Josh
It Support Specialist
Associate Degree
5,153 satisfied customers
My password keeps being rejected. Must need to change/reset
My password ***** being rejected. Must need to change/reset it. … read more
Isaac Franklin
Isaac Franklin
Associate of Science in Social Sciences
1,330 satisfied customers
I don't know now to retrieve deleted emails that have
I don't know now to retrieve deleted emails that have "disappeared." … read more
Kamil Anwar
Kamil Anwar
IT Consultant / Systems Engineer
Bachelor\u0027s Degree
460 satisfied customers
It takes 10 min. to get Internet exployer Then it comes up
It takes 10 min. to get Internet exployer Then it comes up after trying to get G mail Not Responding Then I start to read G mail & not responding keeps coming yup ,I also have something called optimiz… read more
James
James
Network & System Administrator
Bachelor\u0027s Degree
9,067 satisfied customers
I have downloaded videos from Kodak camcorder to my computer,
I have downloaded videos from Kodak camcorder to my computer, but am unable to send. I was told by Brighthouse that I should contact Yahoo to set up Yahoo on Windows Mail. Can you walk me through this… read more
Bernie
Bernie
Computer Support Specialist
Bachelor\u0027s Degree
3,825 satisfied customers
How can I get my MSN email name and psssword I think MSN
How can I get my MSN email name and psssword? I think MSN had been inadvertenly deleted and I am trying to download it. I tried a disc I got about 4 years ago with my computer but it would not accept … read more
TechGuy
TechGuy
Vocational, Technical or Trade Scho
373 satisfied customers
Yesterday I inadvertently blocked an update from MSN after
Yesterday I inadvertently blocked an update from MSN after having just gotten my computer set up again. It was in storage for four months and I've been using Hotmail. Since I blocked the update, I can… read more
J Tech
J Tech
3 years towards bs in computer sci
928 satisfied customers
As of May 15th my account was cancelled. Several months ago
As of May 15th my account was cancelled. Several months ago I signed up to be on the Microsoft internet. I was told I got 2 free months & would be billed $9.95 a month there after. I did sign up. I've… read more
Aaron B
Aaron B
Computer Repair Technician
High School or GED
429 satisfied customers
I cancelled email service for 6 months...now online again but
I cancelled email service for 6 months...now online again but unable to access my email account with msn because I don't remember the password XXXXX used when opening the account about 5 years ago...H… read more
James
James
Network & System Administrator
Bachelor\u0027s Degree
9,067 satisfied customers
I have been using MS Outlook/Connector to access my msn hotmail
I have been using MS Outlook/Connector to access my msn hotmail acct for 4 years. Now I haven't been able to recieve or send mail for 5 days. When I start outlook, the sign in window pops up. It used … read more
Over-Certified PC Tech
Over-Certified PC Tech
System Administrator
Associate Degree
298 satisfied customers
I have been trying to cancel my msn and hotmail accts since
I have been trying to cancel my msn and hotmail accts since 6-14-09 with no success. My canc. no. is XXXXXXXXXX The acct. didn't go away and emails kept piling up beyond the 90 days. I tried again on … read more
James Dwyer
James Dwyer
Senior Technical Advisor/Owner
Associate Degree
99 satisfied customers
I have xp sp3, however there seems to be an error as I do not
I have xp sp3, however there seems to be an error as I do not get any more updates. I do keep getting 2 hardware updates, but it tells me they cannot download them.… read more
Josh H.
Josh H.
IT Manager
Bachelor\u0027s Degree
181 satisfied customers
How do I transfer an address in my address book to an e-mail.
How do I transfer an address in my address book to an e-mail. A young friend just installed Thunderbird for me yeaterday, and I'm stumped. The address I try to transfer never shows on the e-mail I an … read more
JHANNELL
JHANNELL
Bachelor\u0027s Degree
7 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x