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I can not access my gmail account. Just got my computer back…

Customer Question
I can not access...

I can not access my gmail account. Just got my computer back from Geek Squad and they said they had to set up another account to access my mail. They tried to take control of my computer but said it couldn't be remotely connected. Just want my mail.

Technician's Assistant: Are you logged into your Gmail account on any other devices?

No.

Technician's Assistant: Do you have security questions or a phone number on file to help reset your password?

Hang on a minute.

Technician's Assistant: Anything else you want the Email Expert to know before I connect you?

I have my old password ***** my cell phone number.

Submitted: 6 months ago.Category: Computer
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Answered in 1 minute by:
12/27/2017
Tech Support Specialist: Bryan, Computer Support Specialist replied 6 months ago
Bryan
Bryan, Computer Support Specialist
Category: Computer
Satisfied Customers: 13,092
Experience: 8+ years of professional support for tech-related issues, including computers, email and software.
Verified

Hi, and thank you for your question. My name is ***** ***** I will do my best to assist you today.

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Tech Support Specialist: Bryan, Computer Support Specialist replied 6 months ago

What's your Gmail address, please?

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