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Have not had access to my e-mail account since last

Customer Question
Have not had access...

Have not had access to my e-mail account since last Thursday. ***@******.***. I logged in to a hotel business-center computer and have not had access since. Have three times completed online two-step questionnaire which, it was said, would restore access in 24 hours. But no access. I am a writer and have important e-mails to see and answer re pending articles. Need someone in authority to restore access now. (By the way, someone should tell Windows customers that they cannot log in on any computer but their own or are at risk).

Technician's Assistant: Are you logged into your email account on any other devices?

No

Technician's Assistant: Do you have security questions or a phone number on file to help reset your password?

Yes. But I do not need to reset. Computer has not been hacked. Present password ***** *****

Technician's Assistant: Anything else you want the Email Expert to know before I connect you?

Nope. Just that I am angry and need someone who can fix the problem and not simply tell me to repeat the two-step process.

Submitted: 6 months ago.Category: Computer
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Answered in 12 minutes by:
12/27/2017
Tech Support Specialist: Kris R, Computer Hardware Engineer replied 6 months ago
Kris R
Kris R, Computer Hardware Engineer
Category: Computer
Satisfied Customers: 4,548
Experience: IT Manager at Wood Group PSN
Verified

Hi
Sorry for the delay, we are busy and I've just got to your question.
How long has this been happening?
Thanks
Kris

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Customer reply replied 6 months ago
Since last Thursday. Apparently began, as I explained, when I attempted to log into my e-mail account on a hotel computer.
Specifically declined to store my password ***** the computer. But, as explained, since then I have been unable to get access although completing two-step process three times! My home desktop computer is 1,200 miles away and have always used others' computers while traveling, although never storing my password ***** them.
Tech Support Specialist: Kris R, Computer Hardware Engineer replied 6 months ago

Hi,
I see you have requested remote assistance but this failed to go through.
I cannot handle payment issues as I am an end user to the site like you please call 1(###) ###-####and speak to the billing team or renter the details or contact the CC/Bank to remove the block
Regards
Kris

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