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I purchased Basic Federal software, but on my email receipt…

Customer Question
I purchased Basic Federal...

I purchased Basic Federal software, but on my email receipt the directions were incomplete. In Downloading and installing..., the first part of step 1 is omitted. It reads "from our secure, online website."

Technician's Assistant: Who is your email provider (Gmail, Yahoo, Outlook, etc.)?

Suddenlink

Technician's Assistant: How do you usually access your email? On a phone or tablet, or through a web browser?

Web browser

Technician's Assistant: What troubleshooting have you tried?

I couldn't find a suitable troubleshooting option!

Submitted: 6 months ago.Category: Computer
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Answered in 5 minutes by:
12/27/2017
Tech Support Specialist: Kris R, Computer Hardware Engineer replied 6 months ago
Kris R
Kris R, Computer Hardware Engineer
Category: Computer
Satisfied Customers: 4,548
Experience: IT Manager at Wood Group PSN
Verified

Hi
Sorry for the delay, we are busy and I've just got to your question.
How long has this been happening?
Thanks
Kris

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