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How do i get rid of "got It" I have an hp laptop. Can u help…

Customer Question
How do i get...

How do i get rid of "got It"

Technician's Assistant: What device or product does this involve?

I have an hp laptop

Technician's Assistant: What's the model and Operating System (OS) of your HP?

Can u help me find that out?

Technician's Assistant: What have you tried so far with your HP? Have you installed any updates recently?

No i clicked on GOT it and now the guy wont shut up!

Submitted: 6 months ago.Category: Computer
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Answered in 5 minutes by:
12/27/2017
Tech Support Specialist: Moses C, Computer Hardware Engineer replied 6 months ago
Moses C
Moses C, Computer Hardware Engineer
Category: Computer
Satisfied Customers: 927
Experience: Resolution Specialist at Wipro Bpo Services
Verified

Hi, Welcome to JustAnswer support, thank you for utilizing our service.
I will be assisting you with the query and question you have with us.
can you explain me a bit more about this got it?

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Customer reply replied 6 months ago
i just clicked on itby accident this morning ok it is a bright bluw bar an d repeats everything i do! ane elimintated my touch screen
Customer reply replied 6 months ago
u can REMOTELY come in to my device but i think it can be xwith this one time transaction
Tech Support Specialist: Moses C, Computer Hardware Engineer replied 6 months ago

Please check your payment method it says failed for remote assistance service.

I can remote connect and fix it for you all you have to do is check your justanswer my account or contact customer service to update your payment method.

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Customer reply replied 6 months ago
it just showed up this morning on my screen
Tech Support Specialist: Moses C, Computer Hardware Engineer replied 6 months ago
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Tech Support Specialist: Moses C, Computer Hardware Engineer replied 6 months ago

Click on the link, you will see a page opens scroll down down and click on I Agree button
it will install Elsinore which is the remote assistance tool once its installed i will be connected to your screen

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