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Can't get into account. Password isn't accepted and only…

Customer Question
Can't get into account ...

Can't get into account

Technician's Assistant: What exactly are you having trouble accessing?

Password *****'t accepted and only have an old phone number listed

Technician's Assistant: When were you last able to use your phone?

I can use phone but can't sign into ipad

Technician's Assistant: Are you able to sync to iTunes?

Haven't tried that

Submitted: 6 months ago.Category: Computer
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Answered in 4 minutes by:
12/27/2017
Tech Support Specialist: Michael T,
 replied 6 months ago
Michael T
Category: Computer
Satisfied Customers: 2,629
Experience: dasdasd
Verified
Hi my name is ***** ***** will be assisting you with your question today.
Who is your Email service with?
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Customer reply replied 6 months ago
Outlook
Customer reply replied 6 months ago
Outlook hotmail.com
Tech Support Specialist: Michael T,
 replied 6 months ago
What is after the @ symbol on your actual email address?
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Tech Support Specialist: Michael T,
 replied 6 months ago
Thankyou
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Customer reply replied 6 months ago
Hotmail.com
Tech Support Specialist: Michael T,
 replied 6 months ago
When you go to reset your password ***** you try choosing that “I don’t have any of these” when it prompts to send the code?
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Customer reply replied 6 months ago
I have another phone number now(###) ###-####
Tech Support Specialist: Michael T,
 replied 6 months ago

Hiya, our site has been down for a few hours but we are back up and running now..

What happened when you clicked on "i dont have any of these"?

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Customer reply replied 6 months ago
I dont want to use the secure connect part
Tech Support Specialist: Michael T,
 replied 6 months ago

Please ignore those, they are computer generated and out of my control unfortunately

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Customer reply replied 6 months ago
Ok
Tech Support Specialist: Michael T,
 replied 6 months ago

Please respond to my questions so we can proceed

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Tech Support Specialist: Michael T,
 replied 6 months ago

I just noticed you said you cant sign into ipad, is it your email you cant get into or your apple id?

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Customer reply replied 6 months ago
Still waiting
Customer reply replied 6 months ago
Email
Tech Support Specialist: Josh, Support Specialist replied 6 months ago
Josh
Josh, Support Specialist
Category: Computer
Satisfied Customers: 21,964
Experience: 5 years as Network Admin, 10+ years of IT support
Verified

Hello:

Merry Christmas!

I'm so very sorry it took so long for someone to offer assistance to you. My name is ***** ***** I've just come online and saw your question waiting. Before we start, can you please confirm if you still need assistance with your question? Thank you!

Please note: Due to the Holidays, it could take a little bit longer for a response but I will respond back as soon as possible!

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Customer reply replied 6 months ago
thanks
Tech Support Specialist: Josh, Support Specialist replied 6 months ago

Have you tried a password *****?

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