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I'm trying to change the email on my sons samsung 7 andriod…

Customer Question
I'm trying to change...

I'm trying to change the email on my sons samsung 7 andriod phone. Some how there is a family link parental lock on it. I removed the parental lock and it is asking me for a 5 digit code that i keep putting in and it keeps coming up invalid. i just want my son to be able to download netflix and games and utube

Technician's Assistant: Are you logged into your email account on any other devices?

On Family Link

Technician's Assistant: Do you have security questions or a phone number on file to help reset your password?

I'm not sure I'm guessing my phone number

Technician's Assistant: Anything else you want the Email Expert to know before I connect you?

I'm in my family link on my phone which is an i phone 6

Submitted: 7 months ago.Category: Computer
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Answered in 7 hours by:
12/27/2017
Tech Support Specialist: Kris R, Computer Hardware Engineer replied 7 months ago
Kris R
Kris R, Computer Hardware Engineer
Category: Computer
Satisfied Customers: 4,548
Experience: IT Manager at Wood Group PSN
Verified

Hi
Sorry for the delay, we are busy and I've just got to your question.
How long has this been happening?
Thanks
Kris

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