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On 30 Nov Vodafone nz closed all their email accounts. I…

Customer Question
Hi. Technician's Assistant: Hi...

Hi.

Technician's Assistant: Hi. How can I help?

On 30 Nov Vodafone nz closed all their email accounts. I think this has affected the sign on to my laptop.

Technician's Assistant: Who is your email provider (Gmail, Yahoo, Outlook, etc.)?

Gmail

Technician's Assistant: How do you usually access Gmail? On a phone or tablet, or through a web browser?

Web drowser

Technician's Assistant: What troubleshooting have you tried?

I can't log on to to pc to do anything . have tried accessing account.password ***** but remeber my microsoft account details or password.

Submitted: 6 months ago.Category: Computer
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Answered in 9 hours by:
12/27/2017
Tech Support Specialist: Moses C, Computer Hardware Engineer replied 6 months ago
Moses C
Moses C, Computer Hardware Engineer
Category: Computer
Satisfied Customers: 927
Experience: Resolution Specialist at Wipro Bpo Services
Verified

Hi, Welcome to JustAnswer support, thank you for utilizing our service.
I will be assisting you with the query and question you have with us.
What exactly are you having trouble with unable to login to windows?

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Customer reply replied 6 months ago
Hi after restarting my laptop I can't logon.
I have forgotten my user name and password ***** have tried to login using my Microsoft account sign in option.
It comes up with the message Password ***** and redirects me to the account.live.com password ***** facility.
I have accessed my Microsoft account via another pc and reset my password ***** the same message still comes up and I still can't access my laptop.
Any ideas?
Customer reply replied 6 months ago
I don't know how you will remotely connect to my laptop. the device i am emailing from is not the device I m trying to access
Tech Support Specialist: Moses C, Computer Hardware Engineer replied 6 months ago

My apology for the delay in replying, due to sudden demise of a family member i was not online.

Let me know when we can proceed as i am ready for work now.

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Customer reply replied 6 months ago
Hello Moses.
I have now managed to get access to my computer, so won't need any further help.
Thanks for your time.
Regards Alex
Tech Support Specialist: Moses C, Computer Hardware Engineer replied 6 months ago

Thank you for your interest in Just Answer.

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