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My grandson hit a bunch of keys and now we can barely see…

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My grandson hit a...

My grandson hit a bunch of keys and now we can barely see the screen even though the brightness is set as high as it can go. Any ideas?

Technician's Assistant: What's the brand and model of your computer? And the Operating System (OS)?

Ideapad P500 Windows 10

Technician's Assistant: How long has this been going on with your computer? What have you tried so far?

It just happened this morning. We tried turning it off and on. It is so hard to see the screen we can't try much. We looked at display settings and the brightness is at max but if we try to lower the brightness it doesn't do anything. This happened once before and we had to reload the whole computer but there must be an easier way.

Submitted: 6 months ago.Category: Computer
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Answered in 1 hour by:
12/26/2017
Tech Support Specialist: Bryan, Computer Support Specialist replied 6 months ago
Bryan
Bryan, Computer Support Specialist
Category: Computer
Satisfied Customers: 13,092
Experience: 8+ years of professional support for tech-related issues, including computers, email and software.
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Hello, and thank you for your question. My name is ***** ***** I will do my best to assist you today.

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Tech Support Specialist: Bryan, Computer Support Specialist replied 6 months ago

I apologize for the extended wait time you experienced, I've only just come online now and would like to assist you with your question. Do you still need help with this screen issue now?

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Customer reply replied 6 months ago
No we have resolved it.
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