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I have updated my credit card and reinstalled office, but I…

Customer Question
I have updated my...

I have updated my credit card and reinstalled office, but I still get the message that there is a problem with my credit card. How do I get that message to vanish?

Technician's Assistant: What's the brand and model of your computer? And the Operating System (OS)?

Lenova ideapad 310, windows 10

Technician's Assistant: How long has this been going on with your computer? What have you tried so far?

I have gone to my account and checked the credit card on file. I have reinstalled office. Problem has gone on for about two weeks.

Submitted: 6 months ago.Category: Computer
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Answered in 11 minutes by:
12/26/2017
Tech Support Specialist: Specialist Sean S., Computer Support Specialist replied 6 months ago
Specialist Sean S.
Specialist Sean S., Computer Support Specialist
Category: Computer
Satisfied Customers: 1,372
Experience: 15+ years IT experience. A+, Net+, Security+ certified
Verified

Good morning/afternoon! My name is ***** ***** I look forward to helping you today!

Please let me know more about the issue so I can best assist you. Also any error messages you're seeing as well

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Tech Support Specialist: Specialist Sean S., Computer Support Specialist replied 6 months ago

Do you just need to get Office to work?

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Customer reply replied 6 months ago
Office works but annoying message and pop up still appears.
Tech Support Specialist: Specialist Sean S., Computer Support Specialist replied 6 months ago

Okay. Can you type out what that message is or upload a screenshot so I know what's going on?

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