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We started to apply for ancestrydna but were unable to

Customer Question
We started to apply...

We started to apply for ancestrydna but were unable to finish. We started in a free program. we've been unable to resume this program but have been unable to do this. My wife has received a text message telling her to resume. I'm not really computer sharp, but I'm trying.

Technician's Assistant: What's the brand and model of your computer? And the Operating System (OS)?

Hp. xfinity

Technician's Assistant: What's the model of your XFinity router?

XFSETUP-BETA WIFI802.11ac

Technician's Assistant: What have you tried so far?

Tried to get into ancestrydna

Technician's Assistant: Anything else you want the Network Expert to know before I connect you?

I'm not sure I know enough to give you more info.

Submitted: 7 months ago.Category: Computer
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Answered in 5 minutes by:
12/26/2017
Tech Support Specialist: Josh, Support Specialist replied 7 months ago
Josh
Josh, Support Specialist
Category: Computer
Satisfied Customers: 22,264
Experience: 5 years as Network Admin, 10+ years of IT support
Verified

Hi and welcome to JustAnswer! Before we get started, it looks like you may be trying to reach another company. JustAnswer is a question and answer site and not affiliated with the company you are trying to reach. I am a certified technician and if you'd like to continue on JustAnswer, I will try my best to help you with your question. Otherwise, if you came here by mistake, let me know and the Customer Care team will reach out to you.

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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