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I want to cancel office 365, could please help me. The

Customer Question
I want to cancel...

I want to cancel office 365, could please help me.

Technician's Assistant: What's the brand and model of your computer? And the Operating System (OS)?

The computer is a hp. I think I am on windows 7 or 10 My name is***** email is***@******.***

Technician's Assistant: Who is your email provider (Gmail, Yahoo, Outlook, etc.)?

Comcast

Technician's Assistant: How do you usually access your email? On a phone or tablet, or through a web browser?

Usually on a web browser and a tablet

Technician's Assistant: What troubleshooting have you tried?

We are both elderly and just want to not renew office 365

Technician's Assistant: Anything else you want the Email Expert to know before I connect you?

No, just want to not renew

Submitted: 7 months ago.Category: Computer
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Answered in 5 minutes by:
12/26/2017
Tech Support Specialist: Kamil Anwar, Computer Support Specialist replied 7 months ago
Kamil Anwar
Kamil Anwar, Computer Support Specialist
Category: Computer
Satisfied Customers: 7,072
Experience: 8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.
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Hello & Welcome to JustAnswer.

Thank you for your question. I will do my best to assist you.

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Tech Support Specialist: Kamil Anwar, Computer Support Specialist replied 7 months ago

Which version of Microsoft office are you running?

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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