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I have forgotten my password. I would appreciate it if you…

Customer Question
I have forgotten my...

I have forgotten my password. I would appreciate it if you can assist me with resetting it or creating a new one. THANKS. I've tried following directions but am unable to have success. Thank you.

Technician's Assistant: What exactly are you having trouble accessing?

When I have entered the one I am used to using it is not working. I had success last evening in activating a kit, but now wanted to do one for my husband.

Technician's Assistant: What's the brand and model of your computer? And the Operating System (OS)?

I have a samsung. I do not know what you mean by OS.

Technician's Assistant: How long has this been going on with your computer? What have you tried so far?

Just today

Technician's Assistant: Anything else you want the Computer Expert to know before I connect you?

Please let me know if I am using the correct password.

Submitted: 6 months ago.Category: Computer
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Answered in 5 minutes by:
12/26/2017
Tech Support Specialist: Kamil Anwar, Computer Support Specialist replied 6 months ago
Kamil Anwar
Kamil Anwar, Computer Support Specialist
Category: Computer
Satisfied Customers: 6,963
Experience: 8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.
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Hello & Welcome to JustAnswer.

Thank you for your question. I will do my best to assist you.

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Tech Support Specialist: Kamil Anwar, Computer Support Specialist replied 6 months ago

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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