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How are you? I have Callnote installed on my computer to…

Customer Question
Hi how are you...

Hi how are you? I have Callnote installed on my computer to record te SKype calls. It was working fine. However now when I use it all I get is a black screen. The audio part works but I cannot see anything.

Technician's Assistant: Is your Skype file saved to cloud storage services like Dropbox, Google Drive, or OneDrive?

Yes Dropbax

Technician's Assistant: Anything else you want the Microsoft Office Expert to know before I connect you?

No I don't think so

Submitted: 6 months ago.Category: Computer
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Answered in 1 minute by:
12/26/2017
Tech Support Specialist: Kamil Anwar, Computer Support Specialist replied 6 months ago
Kamil Anwar
Kamil Anwar, Computer Support Specialist
Category: Computer
Satisfied Customers: 6,964
Experience: 8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.
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Hello & Welcome to JustAnswer.

Thank you for your question. I will do my best to assist you.

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Tech Support Specialist: Kamil Anwar, Computer Support Specialist replied 6 months ago

Have you tried reinstalling the program?

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Customer reply replied 6 months ago
Hello - thank you
Customer reply replied 6 months ago
If I do that will I love my recorded Skype calls?
Customer reply replied 6 months ago
How can I backup and save my Library?
Customer reply replied 6 months ago
lose not love
Tech Support Specialist: Kamil Anwar, Computer Support Specialist replied 6 months ago

May i connect with you remotely to troubleshoot the issue directly?

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Customer reply replied 6 months ago
NO stop asking me to spend more money or I will log off now
Tech Support Specialist: Kamil Anwar, Computer Support Specialist replied 6 months ago

Move the recorded files from the present folder to another folder then reinstall the program, let me know if this solves the issue

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Customer reply replied 6 months ago
Should I create a new folder? Where should I create it in video folder
Tech Support Specialist: Kamil Anwar, Computer Support Specialist replied 6 months ago

Yes you can create it in your video folder

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Customer reply replied 6 months ago
do you have any experience with the CallNote program?
Tech Support Specialist: Kamil Anwar, Computer Support Specialist replied 6 months ago

Yes, if you are worried that you will lose your earlier recorded videos by reinstalling the program then save them to another location and then reinstall the program.

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Customer reply replied 6 months ago
Is there an easy way to move the files? I did not see a "save as" function on the program - just the "dropbox, etc. options but not one to save to a folder
Customer reply replied 6 months ago
are you still online?
Tech Support Specialist: Kamil Anwar, Computer Support Specialist replied 6 months ago

Close the program and open the folder where videos are save, select all videos and copy them to another location

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Customer reply replied 6 months ago
ok I will try that but where are the videos save on my computer now? It just says "Library" on the program?
Tech Support Specialist: Kamil Anwar, Computer Support Specialist replied 6 months ago

Which operating system are you running?

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