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I cannot get into my yahoo mail says I need to update

Customer Question
I cannot get into...

I cannot get into my yahoo mail says I need to update browser? I cant do anything is this a virus???

Technician's Assistant: Are you logged into your Yahoo account on any other devices?

Not that im aware of

Technician's Assistant: Do you have security questions or a phone number on file to help reset your password?

Yes but I am not sure if they are correct as my husband had done them and he is deceased

Technician's Assistant: Anything else you want the Email Expert to know before I connect you?

My password ***** twirper1

Submitted: 7 months ago.Category: Computer
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Answered in 5 minutes by:
12/26/2017
Tech Support Specialist: Cody, Senior Systems Administrator replied 7 months ago
Cody
Cody, Senior Systems Administrator
Category: Computer
Satisfied Customers: 4,092
Experience: Systems Administrator
Verified

Hello. My name is ***** ***** I will be assisting you today.

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Tech Support Specialist: Cody, Senior Systems Administrator replied 7 months ago

Can I remotely connect to your computer, so I can troubleshoot this issue with you?

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Tech Support Specialist: Cody, Senior Systems Administrator replied 7 months ago

reply here, please don't open more questions

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Customer reply replied 7 months ago
if you can truly fix it and this is not another rip off
Customer reply replied 7 months ago
if not fixed can I get money back
Tech Support Specialist: Cody, Senior Systems Administrator replied 7 months ago

yes

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Tech Support Specialist: Cody, Senior Systems Administrator replied 7 months ago

payments looks like it failed

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