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I just got a Dell update and now I have lost all my

Customer Question
I just got a...

I just got a Dell update and now I have lost all my contacts,etc on my computer

Technician's Assistant: What Dell model do you have? And the Operating System (OS)?

Dell

Technician's Assistant: How long has this been going on with your computer? What have you tried so far?

Got on to fb but all my friends..games etc are gone

Technician's Assistant: When did you last update Facebook?

I didn't...dell updated automatically

Technician's Assistant: What have you tried so far with your Facebook?

Just signed on and all friends are gone..just telling me to send friend request

Technician's Assistant: Anything else you want the Software Expert to know before I connect you?

Games are gone too

Submitted: 4 months ago.Category: Computer
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Answered in 1 hour by:
12/25/2017
Tech Support Specialist: Pete, Computer Engineer replied 4 months ago
Pete
Pete, Computer Engineer
Category: Computer
Satisfied Customers: 19,959
Experience: CISCO certified, Microsoft proficient, computing expert.
Verified
Hello, was it a Dell update or a Windows update?
Would you like remote assistance to find the files?
Ask Your Own Computer Question
Customer reply replied 4 months ago
I believe it was a dell update
Tech Support Specialist: Pete, Computer Engineer replied 4 months ago

A Dell update should not have affected any files, contacts, etc. on your computer.

Have you tried searching for them?

Would you like remote assistance to find the files?

Ask Your Own Computer Question
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Pete
Pete
Pete, Computer Engineer
Category: Computer
Satisfied Customers: 19,959
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Experience: CISCO certified, Microsoft proficient, computing expert.

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