Computer

For Online Computer Support, Ask a Computer Technician

Ask a Computer Expert,
Get an Answer ASAP!

Unable to install Firefox on windows 7 64 bit pc, using IE…

Customer Question
Unable to install Firefox...

Unable to install Firefox on windows 7 64 bit pc, using IE 11. Error message is "Firefox installer.exe couldn't be downlooaded". Thanks for any assistance..

Technician's Assistant: When did you last update Firefox?

Firefox used to be on this computer, but I had to uninstall it because of some problems. I would like to reinstall as I believe it is the best browser.

Technician's Assistant: What have you tried so far with your Firefox?

As I mentioned I don't have Firefox on my pc right now. I tried to download Firefox from website but keep getting error message aboutt the installer.

Technician's Assistant: Anything else you want the Software Expert to know before I connect you?

I don't think so.

Submitted: 6 months ago.Category: Computer
Show More
Show Less
Ask Your Own Computer Question
Answered in 5 minutes by:
12/25/2017
Tech Support Specialist: Kamil Anwar, Computer Support Specialist replied 6 months ago
Kamil Anwar
Kamil Anwar, Computer Support Specialist
Category: Computer
Satisfied Customers: 6,968
Experience: 8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.
Verified

Hello & Welcome to JustAnswer.

Thank you for your question. I will do my best to assist you.

Ask Your Own Computer Question
Tech Support Specialist: Kamil Anwar, Computer Support Specialist replied 6 months ago

Have you tried restarting the IE?

Ask Your Own Computer Question
Customer reply replied 6 months ago
No, I have not. Are you recommending this action, and if so do you mean ununstalling IE and then reinstalling?
Tech Support Specialist: Kamil Anwar, Computer Support Specialist replied 6 months ago

No try restarting IE and download Firefox again. To restart IE Close all IE windows and start it again

Ask Your Own Computer Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a tech support specialistLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Andy Your Own Question
Andy
Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5,316
5,316 Satisfied Customers
Experience: 11yr exp, Comp Engg, Internet expert, Web developer, SEO

Andy is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

I am very happy with my very fast response. Eric is very knowledgeable in the subject area. Thank you!

RPAustin, TX

Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill

Bill M.Schenectady, New York

The Expert answered my Mac question and was patient. He answered in a thorough and timely manner, keeping the response on a level that could understand. Thank you!

FrankCanada

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

< Previous | Next >

Meet the Experts:

Andy

Andy

Computer Consultant

5,316 satisfied customers

11yr exp, Comp Engg, Internet expert, Web developer, SEO

Engineer John C.

Engineer John C.

Computer Science Engineer

3,229 satisfied customers

Computer Science Engineer with 10 years of experience in Computer Support, and Microsoft, A+ and Cisco certified

Ryan H.

Ryan H.

Computer Support Specialist

1,741 satisfied customers

A+ Certified Technician - 10 Years experience working with all types of computer systems.

Jane Lefler

Jane Lefler

Sr Prog Analyst / Technician

2 satisfied customers

Computer Programmer / Technician/ Consultant 16+ years

Frederick S.

Frederick S.

Computer Specialist

7,241 satisfied customers

Computer technician and founder of a home PC repair company.

lifesaver

lifesaver

Computer Software Engineer

4,288 satisfied customers

Engineering degree in Computer science,Microsoft Certified Professional.JA computer expert.

Sudipto

Sudipto

Hardware Engineer

4,252 satisfied customers

Certificate Course In Computer Maintenance

< Previous | Next >

Related Computer Questions
Getting access to cbs.log file to discover further problems
Getting access to cbs.log file to discover further problems cmd scan unable to fix? Have sp1. Malwarebytes and Webroot show nothing. Three symptoms; shows bios twice, long boot, and to send response b… read more
Wes
Wes
Owner/Consultant
Bachelor\u0027s Degree
374 satisfied customers
I have Windows 7 64 bit Internet Explorer 11 has been damaged
I have Windows 7 64 bit Internet Explorer 11 has been damaged am won't display favorites properly I've reset it downloaded and tried to reinstall without deleting it how do I repair it… read more
Viet - Computer Tech
Viet - Computer Tech
Computer Technican
Bachelor\u0027s Degree
974 satisfied customers
HAVE WINDOWS 7 STARTER AND UNABLE TO DOWNLOAD FLASHPLAYER 11,
HAVE WINDOWS 7 STARTER AND UNABLE TO DOWNLOAD FLASHPLAYER 11, EVEN AFTER UNINSTALLING VERSION 10. PLEASE assist.… read more
Viet - Computer Tech
Viet - Computer Tech
Computer Technican
Bachelor\u0027s Degree
974 satisfied customers
The Java control panel shows Java 6 Standard Edition version
The Java control panel shows Java 6 Standard Edition version 6 update 29 build 1.6.0_29-b11 and so it is installed. The example shows Start Run from Windows XP Platform not Windows 7. My IE version is… read more
Anthony Brewster
Anthony Brewster
I.T.
High School or GED
5,352 satisfied customers
Cannt install iTunes. Had it and it wont reinstall
Cannt install iTunes. Had it and it won't reinstall . Tried Apple online support. Can't install Safari. Only browser now is Firefox. Getting iTunes XXXXXXXXX err. Tried Many things still no iTunes or … read more
Leon Russell
Leon Russell
ITS Technician
Vocational, Technical or Trade Scho
472 satisfied customers
I have downloaded adobe flash player 10 numerous times and
I have downloaded adobe flash player 10 numerous times and it does NOT work. This has now been 3 weeks at least. I have Windows 7 and Internet Explorer (32 & 64 bit) and have been using IE 32 bit to d… read more
Josh
Josh
It Support Specialist
Associate Degree
5,153 satisfied customers
have a problem when I attempt to open a hyperlinks in any Office
have a problem when I attempt to open a hyperlinks in any Office 2010 programme (even ones I have created. Instead of opening the link, I get an error message My OS is windows 7(64bt) & I use omly Mic… read more
Michael Hannigan
Michael Hannigan
Bachelor\u0027s Program
239 satisfied customers
Internet Explorer can not open various web sites. I have been
Internet Explorer can not open various web sites. I have been having this problem for several months. I have recently restore my operation system hoping to fix this problem. But it still persist. so, … read more
Matt
Matt
2nd Line IT Support / Administrator
Bachelor's Degree
289 satisfied customers
I have a one week old computer with Windows 7 - 64 bit and
I have a one week old computer with Windows 7 - 64 bit and IE 8 64 bit and can not get adobe flash to work. Obviously I have major problems. I went to adobe and was instructed to change IE 8 to a 32 b… read more
JHANNELL
JHANNELL
Bachelor\u0027s Degree
7 satisfied customers
I have Windows 7 and use IE8. I have no idea when I am supposed
I have Windows 7 and use IE8. I have no idea when I am supposed to select Windows (and other) updates for 64-bit and when I should select the 32-bit download or both. I don't know when I should use th… read more
JHANNELL
JHANNELL
Bachelor\u0027s Degree
7 satisfied customers
Having problems with Internet Explorer. Error- Using HP Computer
Having problems with Internet Explorer. Error- Using HP Computer with Vista 64 software, please advise… read more
Viet - Computer Tech
Viet - Computer Tech
Computer Technican
Bachelor\u0027s Degree
974 satisfied customers
Im having trouble running an application for work on m
I'm having trouble running an application for work on my home 64bit Vista laptop with IE 8. The help desk told me to try installing an older version of IE (IE 7). All the IE 7 downloads that I tried s… read more
Freddy M.
Freddy M.
IT Technician
Vocational, Technical or Trade Scho
135 satisfied customers
i am trying to watch youtube and other video sites and i cant.
i am trying to watch youtube and other video sites and i cant. i was able to but all of asudden i cant. javascript is turned off or you need the lastest verisons of flasher that is want keeps coming u… read more
Freddy M.
Freddy M.
IT Technician
Vocational, Technical or Trade Scho
135 satisfied customers
1) My PC Windows 7 Home Premium, IE 8, Firefox, Chrome. Adobe
1) My PC: Windows 7 Home Premium, IE 8, Firefox, Chrome. Adobe Flash runs successfully on Firefox and Chrome. 2) I am getting an error on IE8 (I can send the snapshots of the errors) when I want tot r… read more
R.J. Poirier
R.J. Poirier
Information Systems Specialist
Vocational, Technical or Trade Scho
1,347 satisfied customers
just installed window 7..... when attempting to access the
just installed window 7..... when attempting to access the internet with internet explorer get the error: runtime error program C:\program files\internet explorer\iexplore.exe the program has requeste… read more
lifesaver
lifesaver
Computer Software Engineer
Bachelor's Degree
4,288 satisfied customers
I am suddenly unable to print from my emails or from any web
I am suddenly unable to print from my emails or from any web sites. Can you help please? Ann Raymond… read more
Amit - The Real Computer Expert
Amit - The Real Computer Expert
Master of Philosophy
786 satisfied customers
My HP Pavillion will not connect to Internet Explorer. Verizon
My HP Pavillion will not connect to Internet Explorer. Verizon techs determined that in and outconnectivity was fine. I got the IE 64 bit and it works fine. HP has a website that the HP chat tech told… read more
abhi_iitian
abhi_iitian
Bachelor's Degree
1,543 satisfied customers
Every time I reboot my Vista Home Premium Computer (new) I
Every time I reboot my Vista Home Premium Computer (new) I have to reinstall Flash Player 10 Active X from a file I keep for that purpose? This is a mystery to me. Each time it then works perfectly. W… read more
Santonu
Santonu
Hardware Engineer
PGDCA
3,434 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x