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My Yahoo mail has been hijacked - I now have this unstable…

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My Yahoo mail has...

My Yahoo mail has been hijacked - I now have this unstable system that does not include my mail contacts list. It is inundaded with unwanted and distracting commercials that I can't escape. I am trying to contact friends for Christmas and am being denied access. What gives. Help.

Technician's Assistant: Are you logged into your Yahoo account on any other devices?

No

Technician's Assistant: Do you have security questions or a phone number on file to help reset your password?

Yes but the phone No is my mobile which went swimming Saturday last and is now inoperative. It may also have been switched to mail access. This 'new' st ystem appeared before and I got out of it, but dont have record of how to do so again.

Submitted: 6 months ago.Category: Computer
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Answered in 28 minutes by:
12/24/2017
Tech Support Specialist: Bryan, Computer Support Specialist replied 6 months ago
Bryan
Bryan, Computer Support Specialist
Category: Computer
Satisfied Customers: 13,092
Experience: 8+ years of professional support for tech-related issues, including computers, email and software.
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Hello, and thank you for your question. My name is ***** ***** I will do my best to assist you today.

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Tech Support Specialist: Bryan, Computer Support Specialist replied 6 months ago

When (timewise) did you first start having these issues with Yahoo Mail?

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