Computer

For Online Computer Support, Ask a Computer Technician

Ask a Computer Expert,
Get an Answer ASAP!

My cd driver quit working all of a sudden i have had my

Customer Question
My cd driver quit...

My cd driver quit working all of a sudden i have had my computer not hardly a year yet still should be under waranty

Technician's Assistant: What's the brand, model, and Operating System (OS) of your computer?

Asus sonic master, x556u, win10

Technician's Assistant: What have you tried so far with your computer?

Nothing but keep trying to load a video game it was doing fine then made a funny noise and quit

Submitted: 7 months ago.Category: Computer
Show More
Show Less
Ask Your Own Computer Question
Answered in 5 minutes by:
12/24/2017
Tech Support Specialist: Jason Jones, Computer Expert replied 7 months ago
Jason Jones
Jason Jones, Computer Expert
Category: Computer
Satisfied Customers: 19,486
Experience: Over 10 years of professional experience.
Verified

Hello,
I look forward to helping you today.

Can the computer read any CDs at all?

I will be standing by, looking forward to your response.
Thank you,
Jason

Ask Your Own Computer Question
Customer reply replied 7 months ago
wwill not any more
Customer reply replied 7 months ago
my computer should still be under warranty i shouldnt have to pay anything, if I do I will find help elsewhere, sorry
Tech Support Specialist: Jason Jones, Computer Expert replied 7 months ago

I am sorry for the confusion. Nobody works for free on this page. Do you want me to send in your refund request now?

Ask Your Own Computer Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a tech support specialistLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Andy Your Own Question
Andy
Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5,316
5,316 Satisfied Customers
Experience: 11yr exp, Comp Engg, Internet expert, Web developer, SEO

Andy is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

I am very happy with my very fast response. Eric is very knowledgeable in the subject area. Thank you!

RPAustin, TX

Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill

Bill M.Schenectady, New York

The Expert answered my Mac question and was patient. He answered in a thorough and timely manner, keeping the response on a level that could understand. Thank you!

FrankCanada

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

< Previous | Next >

Meet the Experts:

Andy

Andy

Computer Consultant

5,316 satisfied customers

11yr exp, Comp Engg, Internet expert, Web developer, SEO

Engineer John C.

Engineer John C.

Computer Science Engineer

3,229 satisfied customers

Computer Science Engineer with 10 years of experience in Computer Support, and Microsoft, A+ and Cisco certified

Ryan H.

Ryan H.

Computer Support Specialist

1,741 satisfied customers

A+ Certified Technician - 10 Years experience working with all types of computer systems.

Jane Lefler

Jane Lefler

Sr Prog Analyst / Technician

2 satisfied customers

Computer Programmer / Technician/ Consultant 16+ years

Frederick S.

Frederick S.

Computer Specialist

7,241 satisfied customers

Computer technician and founder of a home PC repair company.

lifesaver

lifesaver

Computer Software Engineer

4,288 satisfied customers

Engineering degree in Computer science,Microsoft Certified Professional.JA computer expert.

Sudipto

Sudipto

Hardware Engineer

4,260 satisfied customers

Certificate Course In Computer Maintenance

< Previous | Next >

Related Computer Questions
I️ was just watching youtube and my computer was running
I️ was just watching youtube and my computer was running fine and everything. All of the sudden the screen goes black and all the lights on my computer turned off and I️ can't get the computer to turn… read more
Damian Costa
Damian Costa
Owner
Computer Network System Engineer
43 satisfied customers
I updated my PC from win8 to win10, Installed PCI video card
I updated my PC from win8 to win10, Installed PCI video card RV370se/t/128M stopped working because win10 doesn't have driver for it. The video card (intel) on motherboard works, gives the resolution,… read more
Jason Jones
Jason Jones
Computer Expert
19,486 satisfied customers
Mu Asus suddenly has no driver for sound. Sonic master 2015.
Mu Asus suddenly has no driver for sound JA: Just to clarify, what's the exact model of your Asus? And what operating system are you running? Customer: sonic master 2015 JA: Have you installed any upd… read more
Elgin Vega
Elgin Vega
IT Consultant
Science Bachellor
133 satisfied customers
I am trying to get skype to work on a dial up computer. The
I am trying to get skype to work on a dial up computer. The audio is excellent. However the video will not go through. My computer keeps telling me that I have lost the connection. While my computer s… read more
Richard
Richard
Retired
Associate Degree
1,593 satisfied customers
Am trying to diagnose and fix an inspiron 1545 (apparently
Am trying to diagnose and fix an inspiron 1545 (apparently a bad harddrive) with vista installed. Ran the Seagate for Windows program and had a short test fail, and it recomended to use Seagate for Do… read more
Networke_Helper
Networke_Helper
Bachelor\u0027s Degree
13 satisfied customers
I AM BUILDING A COMPUTER. MOBO IS ASUS M3N78 PRO. pHENOM 9550
I AM BUILDING A COMPUTER. MOBO IS ASUS M3N78 PRO. pHENOM 9550 QUAD PROCESSOR. OCZ DUAL CHANNEL PC6400 4GB RAM. hAD BAD RAM CHIP THAT IS NOW REPLACED. CANNOT GET ANYTHING TO WORK AFTER POST. GET ALMOST… read more
Danh
Danh
Bachelor\u0027s Degree
949 satisfied customers
I just bought an Asus G60 gaming laptop (republic of gamers)
I just bought an Asus G60 gaming laptop (republic of gamers) that has an Nvidia Geforce GTS 360M graphics card. I'm running win 7 home premium 64 bit. This laptop just came out a month or so ago as di… read more
mary
mary
Bachelor's Degree
1,332 satisfied customers
My CD/DVD driver will work sometimes and sometimes not. It
My CD/DVD driver will work sometimes and sometimes not. It has just aboyut always been this way but is getting worse. It seems to work better on cd's that I have made not the originals. The light flas… read more
mary
mary
Bachelor's Degree
1,332 satisfied customers
I need help configuring new motherboard. primary problem is
I need help configuring new motherboard. primary problem is BIOS/OS does not recognize optical drives I have: installed new motherboard ASUS P5QL PRO installed new processor Intel E8400 LGA775 install… read more
Brad
Brad
Vocational, Technical or Trade Scho
979 satisfied customers
I have an HP Pavillion dv6000 (EX991AV#ABA) bios F.3D Media
I have an HP Pavillion dv6000 (EX991AV#ABA) bios F.3D Media Workstation Laptop with XP Professional SP2 with a Yogi maintenance agreement. Yogi cannot help me with this problem and said I should ask H… read more
robert
robert
Bachelor's Degree
2,594 satisfied customers
I cant get my PC Digital game Call of Duty World at war to
I cant get my PC Digital game Call of Duty World at war to play or get any sound what do I do?… read more
D.Sandlin
D.Sandlin
Support Technician
6,708 satisfied customers
I have Emachines E11161-07 and Im having two problems with
I have Emachines E11161-07 and Im having two problems with my computer..one is when I play any audio or video file, it makes a weird sound all of sudden and anothe problem is theres something constant… read more
Christopher Valk
Christopher Valk
Master Auto Mechanic
Associate Degree
38 satisfied customers
On 4/24/09 I purchased and installed a Logitech Cordless Desktop
On 4/24/09 I purchased and installed a Logitech Cordless Desktop MX 3200 Laser (keyboard and mouse). I do not have any sound, the sound was working fine before the installation. I am running windows X… read more
Santonu
Santonu
Hardware Engineer
PGDCA
3,434 satisfied customers
I have a new widescreen monitor that displays the games in
I have a new widescreen monitor that displays the games in the upper left hand corner of the screen so that you can only see the bottom right hand corner of the game. Please do not tell me to change t… read more
JMU 1998
JMU 1998
IT Consulting
Bachelor\u0027s Degree
532 satisfied customers
Panasonic Toughbook Model #CF-28MBFGACM - When booted up, all
Panasonic Toughbook Model #CF-28MBFGACM - When booted up, all that is seen is the Panasonic logo. Can you please help me. Thank you.… read more
Networking101
Networking101
Network/Security Administrator
Bachelor's Degree
422 satisfied customers
Heres my problem - When I get hooked up to You Tube,
Here's my problem - When I get hooked up to You Tube, or one of the news feeds, the sound is too high and the speed is too fast. People sound like they're on helium and move a little too fast. I've as… read more
Trevor Stuart
Trevor Stuart
Broadcast Engineer
Vocational, Technical or Trade Scho
128 satisfied customers
I have been downloading torrent movie files from the ...
I have been downloading torrent movie files from the internet and playing them on my dvd player after they are burned to disc as data files. All of a sudden the files would no longer play. I was using… read more
Trevor Stuart
Trevor Stuart
Broadcast Engineer
Vocational, Technical or Trade Scho
128 satisfied customers
hi i have a relisys computer which is only 2 months old its ...
hi i have a relisys computer which is only 2 months old its windows xp home edition and since i have had the computer my speakers will not work have tried to install hardware for this but nothing keep… read more
Peter
Peter
CEO
Bachelor's Degree
248 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x