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My laptop stopped charging laptop battery after a problem…

Customer Question
My laptop stopped charging...

My laptop stopped charging laptop battery after a problem charging a blue tooth speaker

Technician's Assistant: Did you try charging your laptop from a different power source?

No, I only have the cord it came with.

Technician's Assistant: Are you using the charger that came with your laptop, or an aftermarket charger?

The charger it came with.

Technician's Assistant: Anything else you want the Computer Expert to know before I connect you?

The usb cord for the Bluetooth speaker was not plugged in all the way.

Submitted: 7 months ago.Category: Computer
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Answered in 3 minutes by:
12/24/2017
Tech Support Specialist: Tech Ben, Information Systems Manager replied 7 months ago
Tech Ben
Tech Ben, Information Systems Manager
Category: Computer
Satisfied Customers: 262
Experience: 15+ years of experience as an Information Systems Manager; responsible for overseeing computer and network systems, installation and maintenance, troubleshooting hardware and software issues, etc.
Verified

Thanks for choosing Just Answer.

I'm Kumar and I'll assist you today.

Can you please elaborate the issue you are facing?

Thanks,

Kumar

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Customer reply replied 7 months ago
I had a problem charging a Bluetooth speaker. Usb was not plugged in all the way and my laptop stopped working with Bluetooth device. Now IO see it is also not charging my laptop battery.
Tech Support Specialist: Tech Ben, Information Systems Manager replied 7 months ago

Okay. Can you please let me know the model of your laptop?

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Customer reply replied 7 months ago
No I will try someone locally. Thank you but no thanks
Tech Support Specialist: Tech Ben, Information Systems Manager replied 7 months ago

The remote assist is a request from the website. We wont need one. Please let me know the model of your laptop.

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Customer reply replied 7 months ago
No thank you
Tech Support Specialist: Tech Ben, Information Systems Manager replied 7 months ago

Okay. Not a problem. In case you need any assistance, please do get back to us.

Thank You and Merry Christmas,

Kumar

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Customer reply replied 7 months ago
Please refund charge
Tech Support Specialist: Tech Ben, Information Systems Manager replied 7 months ago

Please get in touch with customer service as we are the Tech Expert Team. They handle Payment related issues.

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