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I received the wireless charging pad for my iPhone & it does…

Customer Question
I received the wireless...

I received the wireless charging pad for my iPhone & it does not work I'm not sure if I'm using it correctly I charged it & put my iPhone on it & it did not charge. Do I need to do something else?

Technician's Assistant: Does your network appear in the Wi-Fi list on your iPhone?

Yes

Technician's Assistant: Which lights are solid and which are blinking on your router?

The red light stays on there has not been a blinking ligh

Technician's Assistant: Anything else you want the Mac Expert to know before I connect you?

No I'm just wanting to know if I'm doing something wrong since it does not wor

Submitted: 6 months ago.Category: Computer
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Customer reply replied 6 months ago
Does the phone have to be on or does it matter?
Answered in 8 minutes by:
12/24/2017
Tech Support Specialist: Isaac Franklin, Computer Hardware Engineer replied 6 months ago
Isaac Franklin
Isaac Franklin, Computer Hardware Engineer
Category: Computer
Satisfied Customers: 1,919
Experience: Technical Support Coach at Liberty Tax Service
Verified

Hi, my name is ***** ***** welcome to JustAnswer. I'll be the one to assist you with your question regarding your charge pad. I apologize for the extended wait time you experienced, I've only just come online now and would like to assist you with your question."

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Tech Support Specialist: Isaac Franklin, Computer Hardware Engineer replied 6 months ago

What is the model of your iphone?

What is the exact make/model of your charge pad?

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Customer reply replied 6 months ago
Ask have a iPhone 7 the wireless is called Fantasy
Tech Support Specialist: Isaac Franklin, Computer Hardware Engineer replied 6 months ago

Thank you. Please standby.

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Customer reply replied 6 months ago
The reason I bought the wireless was the price which was $15.00 I would like to just send it back if there is a problem
Tech Support Specialist: Isaac Franklin, Computer Hardware Engineer replied 6 months ago

I need to give you steps first. If not, we will try to get your money back for that device.

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Customer reply replied 6 months ago
I am not willing to pay $39.00 it's never been used & if you can't help me I would like to send it back
Tech Support Specialist: Isaac Franklin, Computer Hardware Engineer replied 6 months ago

Ok, please go here for a refund for your issue you put in.

http://ww2.justanswer.com/help/how-can-i-request-refund-0

Merry Xmas.

Franklin

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