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I received a warning on my computer that i hve a malicious…

Customer Question
I received a warning...

I received a warning on my computer that i hve a malicious virus

Technician's Assistant: What's the brand and model of your computer? And the Operating System (OS)?

Hp pavilion dv6 on windows 10

Technician's Assistant: What have you tried so far with your Pavilion? Have you installed any updates recently?

No not that i am aware

Technician's Assistant: Anything else you want the Computer Expert to know before I connect you?

My concern is that this may be a scam they took control of my machine and told me they would fix it 175.00 they claimed to be microsoft certified tecs

Submitted: 2 months ago.Category: Computer
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Answered in 2 minutes by:
12/24/2017
Tech Support Specialist: Cris, Support Specialist replied 2 months ago
Cris
Cris, Support Specialist
Category: Computer
Satisfied Customers: 6,644
Experience: 10 years of IT experience in both business and residential.
Verified

Hi, thanks for using JustAnswer.com I am Cris and will be glad to assist you.

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Customer reply replied 2 months ago
are you microsoft
Tech Support Specialist: Cris, Support Specialist replied 2 months ago

That is a very common scam. You must have gotten a virus or malware onto your PC and the scam gives you a number to call and pretend to be a Microsoft rep. Which is false Microsoft does not monitor your computer neither do they have you call them.

It was scam to get you to pay for a service.

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Tech Support Specialist: Cris, Support Specialist replied 2 months ago

No, I am a computer expert on JustAnswer.com however I am Microsoft certified and can answer any questions you have.

Microsoft does not provide any free support so calling them will be more costly.

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Tech Support Specialist: Cris, Support Specialist replied 2 months ago

The person on your PC might have installed spyware or a virus on your PC to have you call then again.

Would you like remote support so I can look into your system and remove anything they might have installed?

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Customer reply replied 2 months ago
No thanks i did a norton scam and took care of it
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