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Laptop fails during down load of windows update. fails to…

Customer Question
Laptop fails during down...

Laptop fails during down load of windows update. fails to boot

Technician's Assistant: What version of Windows are you running on your laptop?

10

Technician's Assistant: Have you tried rebooting from a DVD or flash drive?

What type would i use

Technician's Assistant: The Laptop Technician will be able to walk you through that. Anything else you want the Computer Expert to know before I connect you?

The up date was ver1709

Submitted: 7 months ago.Category: Computer
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Answered in 5 minutes by:
12/24/2017
Tech Support Specialist: Cody, Senior Systems Administrator replied 7 months ago
Cody
Cody, Senior Systems Administrator
Category: Computer
Satisfied Customers: 4,054
Experience: Systems Administrator
Verified

Hello. My name is ***** ***** I will be assisting you today.

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Tech Support Specialist: Cody, Senior Systems Administrator replied 7 months ago

Can I remotely connect to your computer, so I can troubleshoot this issue with you?

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Customer reply replied 7 months ago
computor fails to boot
Tech Support Specialist: Cody, Senior Systems Administrator replied 7 months ago

press F8 repeatedly on startup

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Customer reply replied 7 months ago
Nothing happens
Tech Support Specialist: Cody, Senior Systems Administrator replied 7 months ago

do you have a blank dvd and working computer?

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Tech Support Specialist: Cody, Senior Systems Administrator replied 7 months ago

download this file and burn to a dvd https://1drv.ms/u/s!AsR9VzitHjdKgswXkvAgNcys8zz1Ew

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Customer reply replied 7 months ago
I'll try that tomorrow
Merry Christmas
Tech Support Specialist: Cody, Senior Systems Administrator replied 7 months ago

sounds good

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