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My acer laptop turn black and there's no colour. I can't…

Customer Question
My acer laptop turn...

My acer laptop turn black and white there's no colour

Technician's Assistant: What's the model and Operating System (OS) of your Acer?

I can't tell it just says Acer at the back

Technician's Assistant: What have you tried so far with your Acer? Have you installed any updates recently?

No i just restart the laptop

Technician's Assistant: Anything else you want the Computer Expert to know before I connect you?

Alot of virus app poping up

Submitted: 6 months ago.Category: Computer
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Answered in 4 hours by:
12/24/2017
Tech Support Specialist: Pete, Computer Engineer replied 6 months ago
Pete
Pete, Computer Engineer
Category: Computer
Satisfied Customers: 20,339
Experience: CISCO certified, Microsoft proficient, computing expert.
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Hi, I'm Pete. Welcome to JustAnswer! I'm reviewing your question now, and will post back with your reply ASAP.

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Tech Support Specialist: Pete, Computer Engineer replied 6 months ago

If you are getting a lot of virus apps popping up then the display driver may have been damaged by one of the viruses.

Try backing up all of your important information and then do a factory reset on the laptop.

Let me know if you need any additional information at all.

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Your satisfaction is my priority; I hope I have earned 5 stars today!

Kindly take a moment to rate my service 5 stars and press Submit at the top of your question page to finish; tips appreciated :)

You can always reply back after rating me if you need any further assistance at all.

Pete.

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