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Windows 10 update locked up our computer. Keep getting error…

Customer Question
Windows 10 update locked...

Windows 10 update locked up our computer. Keep getting error message that windows didn't install properly.

Technician's Assistant: What device or product does this involve?

Acer PC

Technician's Assistant: What Acer model do you have?

Acer Aspire

Technician's Assistant: What have you tried so far with your Aspire? Have you installed any updates recently?

The windows updates come thru occasionally and this was one of them. My wife started up the computer, it went into windows update and now is stuck on that error message.

Submitted: 7 months ago.Category: Computer
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Answered in 7 minutes by:
12/23/2017
Tech Support Specialist: Dan, Computer Support Specialist replied 7 months ago
Dan
Dan, Computer Support Specialist
Category: Computer
Satisfied Customers: 2,595
Experience: 25 Years working with computer troubleshooting and networking. Comp TIA A-Plus Certified.
Verified

Hello and welcome to JustAnswer, I look forward to assisting you today. Try restarting and shutting the computer completely 3 times. Restart it a fourth time and that should bring up a repair menu. Let me know if you get to that point please.

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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