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I have purchased a new computer and right now it is useless…

Customer Question
I have purchased a...

I have purchased a new computer and right now it is useless because I cannot get passed the verify your identity screen

Technician's Assistant: What's the brand and model of your computer? And the Operating System (OS)?

It is an HP 270 po26

Technician's Assistant: How long has this been going on with your computer? What have you tried so far?

For over an hour I have been trying to send a security code in but when it cimes to the point of sending one back, the codes are said to expire and now its stuck

Technician's Assistant: Anything else you want the Computer Expert to know before I connect you?

WHY IS THIS SO DIFFICULT i TRIED EVERY PASWORD i HAD USED AND NOTHING IS WORKUNG

Submitted: 6 months ago.Category: Computer
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Answered in 24 minutes by:
12/23/2017
Tech Support Specialist: Sudipto, Hardware Engineer replied 6 months ago
Sudipto
Sudipto, Hardware Engineer
Category: Computer
Satisfied Customers: 6,113
Experience: Certificate Course In Computer Maintenance
Verified

Hi, I'm Sudipto. Welcome to JustAnswer. I'm reviewing your question now and will post back with your reply ASAP

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Tech Support Specialist: Sudipto, Hardware Engineer replied 6 months ago

I think it is asking you to enter the email address which is associated with the Microsoft account so that you can get the verification code on it?

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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