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Im having trouble with my printer and I forgot my Microsoft…

Customer Question
Im having trouble with...

Im having trouble with my printer and I forgot my Microsoft password.

Technician's Assistant: What's the brand and model of your printer?

Hp Envy 7640

Technician's Assistant: How long has this been going on with your printer?

Off and on for about a month

Technician's Assistant: When did you last update the Operating System (OS) on the computer or device you're printing from?

Last night

Technician's Assistant: Anything else you want the Printer Expert to know before I connect you?

I don't think so

Submitted: 7 months ago.Category: Computer
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Customer reply replied 7 months ago
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Secure Remote Assistance.
Customer reply replied 7 months ago
Let me know if you need more information, or send me the service offer(s) so we can proceed.
Answered in 2 hours by:
12/23/2017
Tech Support Specialist: Elgin Vega, Computer Hardware Engineer replied 7 months ago
Elgin Vega
Elgin Vega, Computer Hardware Engineer
Category: Computer
Satisfied Customers: 191
Experience: Tech Support Analyst at Dell
Verified

Hi, my name is***** will try my best to help you resolve your problem.

Are you available for a remote session so I can check the printer problem?

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Customer reply replied 7 months ago
are you available to resolve my printer issue?
Tech Support Specialist: Elgin Vega, Computer Hardware Engineer replied 7 months ago

Sorry I was unavailable, Im available now.

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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