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Cant ring to my family in Poland from Skype last week before…

Customer Question
Cant ring to my...

Cant ring to my family in Poland from Skype last week before no problem???

Technician's Assistant: What Operating System (OS) are you running on your computer or device?

On my leptop !

Technician's Assistant: When did you last update your Skype?

1/2 hr ago !

Technician's Assistant: Anything else you want the Software Expert to know before I connect you?

No just I 'd like to have conection with my family on the telephon please

Submitted: 5 months ago.Category: Computer
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Answered in 4 hours by:
12/23/2017
Tech Support Specialist: Pete, Computer Engineer replied 5 months ago
Pete
Pete, Computer Engineer
Category: Computer
Satisfied Customers: 19,997
Experience: CISCO certified, Microsoft proficient, computing expert.
Verified

Hi, I'm Pete. Welcome to JustAnswer! I'm reviewing your question now, and will post back with your reply ASAP.

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Tech Support Specialist: Pete, Computer Engineer replied 5 months ago

Can you ring any other contacts using Skype on your laptop?

What happens when you try to ring your family in Poland? Do you get an error message?

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Customer reply replied 5 months ago
Hi Pete!
When i ring to my sister in Poland on her mobile I heard my sister but my sister did not hear me.The same was how I called other people in Poland.Also same thing was with call to my other sister in Canada on mobile or home phone number! I not that I have never had similar problems before.
Customer reply replied 5 months ago
Hi !
Only yesterday I paid 66$ for your help and there is no improvement and you are telling me to pay the next 50$ it is awkward what you write.I have to notify Pay Pal about cheating my 66$.
Tech Support Specialist: Pete, Computer Engineer replied 5 months ago

Hi, you can ignore any automated offers that may pop up - they are sent automatically by the site.

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Tech Support Specialist: Pete, Computer Engineer replied 5 months ago

So the problem is when you call all of your Skype contacts, and you can hear them but they cannot hear you, correct?

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Tech Support Specialist: Pete, Computer Engineer replied 5 months ago

To adjust the microphone input level, try these steps:

1. Open Audio Devices and Sound Themes by clicking the Start button, clicking Control Panel, clicking Hardware and Sound, and then clicking Sound.
2. Click the Recording tab.
3. Double-click the microphone that you use for Speech Recognition.
4. Click the Levels tab, and then use the slider to set the input level for your microphone.

Let me know if you need remote assistance with this and I'll be happy to assist you further.

I am available 7 days a week.

Happy Christmas!
Pete.

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Customer reply replied 5 months ago
that corect they cant hear me!!
Tech Support Specialist: Pete, Computer Engineer replied 4 months ago

Did you try adjusting the microphone following the directions I posted previously?

Would you like remote assistance with this?

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Tech Support Specialist: Pete, Computer Engineer replied 4 months ago

I can see that you may have attempted to request remote assistance, however the payment for it has not gone through.

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