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I cannot connect to my hotmail account. Through a web

Customer Question
I cannot connect to...

I cannot connect to my hotmail account

Technician's Assistant: How do you usually access Hotmail? On a phone or tablet, or through a web browser?

Through a web brouser

Technician's Assistant: What troubleshooting have you tried?

I have tried to log in. it doesn,t usually ask for a password ***** just click on the link

Technician's Assistant: Anything else you want the Email Expert to know before I connect you?

No i am just frustrated

Submitted: 6 months ago.Category: Computer
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Answered in 2 minutes by:
12/23/2017
Tech Support Specialist: Moses C, Computer Hardware Engineer replied 6 months ago
Moses C
Moses C, Computer Hardware Engineer
Category: Computer
Satisfied Customers: 934
Experience: Resolution Specialist at Wipro Bpo Services
Verified

Hi, Welcome to JustAnswer support, thank you for utilizing our service.
I will be assisting you with the query and question you have with us.

Have you tried password *****?

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Customer reply replied 6 months ago
but then it requires me to give four emails that were sent then the contents of the email. i am following this up my computer for my 95 yrs old friend. he cannot remember who sent emails to
Tech Support Specialist: Moses C, Computer Hardware Engineer replied 6 months ago

recovery answers needs to be provided till then Microsoft will not reset the password.

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Customer reply replied 6 months ago
no thanks
Tech Support Specialist: Josh, Support Specialist replied 6 months ago
Josh
Josh, Support Specialist
Category: Computer
Satisfied Customers: 21,933
Experience: 5 years as Network Admin, 10+ years of IT support
Verified

Hello:

I'm so very sorry it took so long for someone to offer assistance to you. My name is ***** ***** I've just come online and saw your question waiting. Before we start, can you please confirm if you still need assistance with your question? Thank you!

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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