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Once I log in I cannot open Microsoft Edge. Error message…

Customer Question
Once I log in...

Once I log in I cannot open Microsoft Edge. Error message "Critical Error Start Menu not working. Will try to fix next time you log in. Sign Out Problem has not corrected after multiple logins.

Technician's Assistant: When could you last open your Edge?

Wednesday

Technician's Assistant: Did you recently update your software or Operating System (OS)?

Not that I recall

Submitted: 2 months ago.Category: Computer
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Answered in 2 minutes by:
12/23/2017
Tech Support Specialist: Ricky Kresslein, Computer Hardware Engineer replied 2 months ago
Ricky Kresslein
Ricky Kresslein, Computer Hardware Engineer
Category: Computer
Satisfied Customers: 579
Experience: 3+ Years in Tech Support
Verified

Hi, my name is ***** ***** I will do my best to help you today. To make sure I don’t miss anything, please give me a minute to review your question.

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Tech Support Specialist: Ricky Kresslein, Computer Hardware Engineer replied 2 months ago

How long has this been going on?

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Customer reply replied 2 months ago
since Thursday I was last in there on Wednesday night.
Tech Support Specialist: Ricky Kresslein, Computer Hardware Engineer replied 2 months ago

Thank you. The easiest way for me to help you resolve this issue will be to remotely connect to your computer. Are you ready for me to do this now?

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Customer reply replied 2 months ago
I do not want you to log on to my laptop. Cancel this call and refund my money.
Tech Support Specialist: Ricky Kresslein, Computer Hardware Engineer replied 2 months ago

I can walk you through the process instead if you prefer.

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Customer reply replied 2 months ago
OK let's try it.
Tech Support Specialist: Ricky Kresslein, Computer Hardware Engineer replied 2 months ago

Okay, please right-click on your start menu and select Windows PowerShell (Admin)

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Tech Support Specialist: Ricky Kresslein, Computer Hardware Engineer replied 2 months ago

Once that is up, type (or copy and paste) the following code:

Get-appxpackage -all *shellexperience* -packagetype bundle |% {add-appxpackage -register -disabledevelopmentmode ($_.installlocation + “\appxmetadata\appxbundlemanifest.xml”)}

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Customer reply replied 2 months ago
OK. Prompt is C:/Users/
Tech Support Specialist: Ricky Kresslein, Computer Hardware Engineer replied 2 months ago

Okay, after you typed the above code and pressed Enter, you will get the same C:/Users/ prompt again. After that you can close Windows PowerShell and restart your computer. When it comes back, please try to open Edge again, if it still is not working we will need to continue the process and make a new User.

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Tech Support Specialist: Ricky Kresslein, Computer Hardware Engineer replied 2 months ago

Did that work for you?

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Customer reply replied 2 months ago
Errors typing the command. What is the total cost of giving you control?
Tech Support Specialist: Ricky Kresslein, Computer Hardware Engineer replied 2 months ago

Remote access is an additional $39.

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Customer reply replied 2 months ago
Plus the $42 quoted earlier?
Tech Support Specialist: Ricky Kresslein, Computer Hardware Engineer replied 2 months ago

Correct.

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Customer reply replied 2 months ago
Forget it. I will find another way. Close this call and refund my money.
Tech Support Specialist: Ricky Kresslein, Computer Hardware Engineer replied 2 months ago

Okay, no problem, will do. Were you unable to copy and paste the code?

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Tech Support Specialist: Ricky Kresslein, Computer Hardware Engineer replied 2 months ago

Okay, thank you for your patience. I will put in your refund request.

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Customer reply replied 2 months ago
Thanks
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