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I changed my phone number and got a new phone and I can not…

Customer Question
I changed my phone...

I changed my phone number and got a new phone and I can not access my yahoo account to get it changed

Technician's Assistant: Are you logged into your Yahoo account on any other devices?

No

Technician's Assistant: Do you have security questions or a phone number on file to help reset your password?

I think I do but I can not get pass the security key cause this is my only email

Submitted: 6 months ago.Category: Computer
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Answered in 2 minutes by:
12/23/2017
Tech Support Specialist: Bhavik Joshi, Computer Software Engineer replied 6 months ago
Bhavik Joshi
Bhavik Joshi, Computer Software Engineer
Category: Computer
Satisfied Customers: 980
Experience: Product Developer at Computer Science Corporation
Verified

Hi, I'm Bhavik. Welcome to JustAnswer. I'm reviewing your question now, and will reply back ASAP.

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Tech Support Specialist: Bhavik Joshi, Computer Software Engineer replied 6 months ago

Are you able to login to your yahoo account ? or if there is any device on which you are currently signed in ?

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Tech Support Specialist: Jeffrey B,
 replied 6 months ago
Jeffrey B
Category: Computer
Satisfied Customers: 942
Experience: ICT Support 1/2/3/ Line at Peopleware
Verified

Hello, my name is***** will be assisting you today. Lets get started!

I'm so sorry for the extended wait time. Did you still need assistance with your issue?

Kind regards,

Jeffrey

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Tech Support Specialist: Jeffrey B,
 replied 6 months ago

Do you still need assistance regarding this problem?

Waiting for your reply,

Kind regards,
Jeff

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Customer reply replied 6 months ago
I still need help
Tech Support Specialist: Jeffrey B,
 replied 6 months ago

Understood.

Have you gone through the security questions?

Kind regards,

Jeffrey

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