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I am shut out of my computer. An update was scheduled this…

Customer Question
I am shut out...

I am shut out of my computer. An update was scheduled this morning and I let it up date. Now have blue screen when I put my password ***** This problem is on my laptop.

Technician's Assistant: What Operating System (OS) are you running on your laptop?

Windows 10

Technician's Assistant: Have you tried rebooting from a DVD or flash drive?

No

Technician's Assistant: Anything else you want the Computer Expert to know before I connect you?

Does a blue screen mean a virus?

Submitted: 7 months ago.Category: Computer
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Answered in 9 minutes by:
12/23/2017
Tech Support Specialist: Bhavik Joshi, Computer Software Engineer replied 7 months ago
Bhavik Joshi
Bhavik Joshi, Computer Software Engineer
Category: Computer
Satisfied Customers: 1,007
Experience: Product Developer at Computer Science Corporation
Verified

Hi, I'm Bhavik. Welcome to JustAnswer. I'm reviewing your question now, and will reply back ASAP.

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Tech Support Specialist: Bhavik Joshi, Computer Software Engineer replied 7 months ago

Please tell me which message you are getting on that blue screen. It will be great if you could take a picture of that screen and attach it here using add files option.

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