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I have purchased a new cell phone and cannot log in to

Customer Question
I have purchased a...

I have purchased a new cell phone and cannot log in to google accounts. I believe my log in is***@******.*** with password ***** Rhonda3062 or Rhonda826748. Ron XXXXX

Technician's Assistant: When were you last able to use your phone?

This is new phone - old phone still in current use

Technician's Assistant: Have you tried a Factory Reset? The Smartphone Expert can walk you through this to ensure you don't lose your photos, contacts and other data.

I have received the new phone from Ali Express 10 minutes ago - have no idea how to reset with the supplier

Technician's Assistant: Anything else you want the Smartphone Expert to know before I connect you?

What else will they want to know

Submitted: 6 months ago.Category: Computer
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Customer reply replied 6 months ago
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Remote Tech Support. Let me know if you need more information, or send me the service offer(s) so we can proceed.
Answered in 14 hours by:
12/23/2017
Tech Support Specialist: Pete, Computer Engineer replied 6 months ago
Pete
Pete, Computer Engineer
Category: Computer
Satisfied Customers: 20,353
Experience: CISCO certified, Microsoft proficient, computing expert.
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Hi, I'm Pete. Welcome to JustAnswer! I'm reviewing your question now, and will post back with your reply ASAP.

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Tech Support Specialist: Pete, Computer Engineer replied 6 months ago

Hi Ron,

You will need to reset the Google account password *****:

https://accounts.google.com/signin/recovery

--------------------

Merry Christmas!

Your satisfaction is my priority; I hope I have earned 5 stars today!

Kindly take a moment to rate my service 5 stars and press Submit at the top of your question page to finish; tips appreciated :)

You can always reply back after rating me if you need any further assistance at all.

Pete.

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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