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Someone tried to get into my acct supposedly now have to go…

Customer Question
Someone tried to get...

Someone tried to get into my acct supposedly now have to go back in and reset my password ***** it says the password ***** in incorrect/

Technician's Assistant: What exactly are you having trouble accessing?

My facebook login

Technician's Assistant: When did you last update Facebook?

Sept new computer

Technician's Assistant: Anything else you want the Software Expert to know before I connect you?

Not to my knowledge

Submitted: 7 months ago.Category: Computer
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Answered in 2 minutes by:
12/22/2017
Tech Support Specialist: Isaac Franklin, Computer Hardware Engineer replied 7 months ago
Isaac Franklin
Isaac Franklin, Computer Hardware Engineer
Category: Computer
Satisfied Customers: 1,937
Experience: Technical Support Coach at Liberty Tax Service
Verified

Hi, my name is ***** ***** welcome to JustAnswer. I'll be the one to assist you with your question regarding your Facebook. I apologize for the extended wait time you experienced, I've only just come online now and would like to assist you with your question."

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Tech Support Specialist: Isaac Franklin, Computer Hardware Engineer replied 7 months ago

To get started, I need to know what type of computer you are using, a Windows XP, Vista, Windows 7, Windows 8, Windows 10 or a Mac.

If its a Mac, please check the OSX version as follows, Click the apple sign at the top left of your screen, then click about this mac. And then where it says version, send that to me as a reply.

Can you still access the email on the server that you attached to your Facebook account?

How do you usually access your email? Email client such as windows live, (built in email app

on the computer itself that looks like an envelope) Thunderbird? Using a regular browser such

as Firefox/Internet Explorer/Chrome etc?

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Customer reply replied 7 months ago
windows 7 I have a facebook icon on the bottom of my screen that takes me to facebook
Customer reply replied 7 months ago
I guess ?
Tech Support Specialist: Isaac Franklin, Computer Hardware Engineer replied 7 months ago

Payment for this service failed, please do not fulfill yet. We will attempt to reach this customer to fix the situation.

"custom service"

http://ww2.justanswer.com/phone

We can continue written until then if you prefer.

I need to know if you can still sign into the email that you have on your facebook from their server such as

gmail.com/outlook.com/yahoo.com.

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