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I can not start my pc, I forgot the password. Can’t start…

Customer Question
I can not start...

I can not start my pc, I forgot the password

Technician's Assistant: What exactly are you having trouble accessing?

Can’t start pc, forgot password

Technician's Assistant: What's the brand and model of your computer? And the Operating System (OS)?

Windows 7 Ema Hines ET1831-07

Technician's Assistant: How long has this been going on with your computer? What have you tried so far?

Tells me that the password ***** ***** to reset password

Technician's Assistant: Anything else you want the Computer Expert to know before I connect you?

I gave this pc to my son and can not get it to start, do not have original cd

Submitted: 6 months ago.Category: Computer
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Answered in 2 minutes by:
12/22/2017
Tech Support Specialist: Dan, Computer Support Specialist replied 6 months ago
Dan
Dan, Computer Support Specialist
Category: Computer
Satisfied Customers: 2,527
Experience: 25 Years working with computer troubleshooting and networking. Comp TIA A-Plus Certified.
Verified

Hello and welcome to JustAnswer, I look forward to assisting you today. Are you the only one that signs into the computer?

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Tech Support Specialist: Dan, Computer Support Specialist replied 6 months ago

Please let me know if you still require assistance by responding here and I will reply back as soon as possible.

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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