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Yesterday I received a bogus email telling me that my

Customer Question
Yesterday I received a...

Yesterday I received a bogus email telling me that my internet service was being terminated. Asked for my ID and password. I almost immediately realized that it was a scam and contacted ATT from whom the fake email was from. They helped me go thru a long procedure to change my P/W. I did not realize until this morning that my old foreman for emails was not working and had to go to a new one on att.com. I WANT MY OLD CONNECTION BACK.

Technician's Assistant: Are you logged into your email account on any other devices?

I CAN GET EMAIL ON MY Iphone.

Technician's Assistant: Do you have security questions or a phone number on file to help reset your password?

Yes

Technician's Assistant: Anything else you want the Email Expert to know before I connect you?

Do you want my cell number

Submitted: 8 months ago.Category: Computer
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Answered in 8 minutes by:
12/22/2017
Tech Support Specialist: Isaac Franklin, Computer Hardware Engineer replied 8 months ago
Isaac Franklin
Isaac Franklin, Computer Hardware Engineer
Category: Computer
Satisfied Customers: 2,010
Experience: Technical Support Coach at Liberty Tax Service
Verified

Hi, my name is ***** ***** welcome to JustAnswer. I'll be the one to assist you with your question regarding your password. I apologize for the extended wait time you experienced, I've only just come online now and would like to assist you with your question.

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Tech Support Specialist: Isaac Franklin, Computer Hardware Engineer replied 8 months ago

To get started, I need to know what type of computer you are using, a Windows XP, Vista, Windows 7, Windows 8, Windows 10 or a Mac.

If its a Mac, please check the OSX version as follows, Click the apple sign at the top left of your screen, then click about this mac. And then where it says version, send that to me as a reply.

What email are you trying to get back? gmail/outlook/yahoo etc?

How do you usually access your email? Email client such as windows live, (built in email app

on the computer itself that looks like an envelope) Thunderbird? Using a regular browser such

as Firefox/Internet Explorer/Chrome etc?

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Tech Support Specialist: Isaac Franklin, Computer Hardware Engineer replied 8 months ago

Let me know when you are ready to start.

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Tech Support Specialist: Isaac Franklin, Computer Hardware Engineer replied 8 months ago

.

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Customer reply replied 7 months ago
I am not able to email
Tech Support Specialist: Josh, Support Specialist replied 7 months ago
Josh
Josh, Support Specialist
Category: Computer
Satisfied Customers: 22,292
Experience: 5 years as Network Admin, 10+ years of IT support
Verified

Hello:

I'm so very sorry it took so long for someone to offer assistance to you. My name is ***** ***** I've just come online and saw your question waiting. Before we start, can you please confirm if you still need assistance with your question? Thank you!

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