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I keep getting these calls saying that my Microsoft Windows…

Customer Question
I keep getting these...

I keep getting these calls saying that my Microsoft Windows Certificate has expired. Avoid damage now. Call......... What is up with this?

Technician's Assistant: What Microsoft model do you have? And the version of Windows?

2007

Technician's Assistant: How long has this been going on with your computer? What have you tried so far?

What are you talking about? Therre is nothing wrong with my computer, I just keep getting these anoying phone calls like I am going to crash my system if I don't renew my Microsoft Windows Certificate.

Technician's Assistant: The Smartphone Technician will be able to walk you through that. What's the brand and model of your smartphone?

Samsung Galaxy 5

Technician's Assistant: How long has this been going on with your Galaxy? What have you tried so far?

What are you referring too!

Technician's Assistant: The Smartphone Technician will be able to walk you through that. Anything else you want the Smartphone Expert to know before I connect you?

No I just need to understand

Submitted: 8 months ago.Category: Computer
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Answered in 5 minutes by:
12/22/2017
Tech Support Specialist: Specialist Sean S., Computer Support Specialist replied 8 months ago
Specialist Sean S.
Specialist Sean S., Computer Support Specialist
Category: Computer
Satisfied Customers: 1,373
Experience: 15+ years IT experience. A+, Net+, Security+ certified
Verified

Good afternoon/evening!...My name is ***** ***** I look forward to helping you.

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Tech Support Specialist: Specialist Sean S., Computer Support Specialist replied 8 months ago

This could be a virus and/or a scam. These have been on the rise recently in the past year or so. I can remove it if you'd like, but would need to connect to your computer to do this. i'll be communicating with you via chat while I do this as well.

Let me know if you want me to proceed with this option! Thanks!

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Customer reply replied 8 months ago
Why did I just get ripped off? I entered my credit card for a $5 fee for my question to get answered and the I get a PayPal invoice for $56 USD.
Customer reply replied 8 months ago
No... Just answer my question . I am Livid... Been Scammed Again!!!!!
Tech Support Specialist: Specialist Sean S., Computer Support Specialist replied 8 months ago

I believe that would be the cost you said you'd pay for help. I'm just the tech. I don't control the billing. That would be the Customer Service department. Would you like to continue? I'm only here to help

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Customer reply replied 8 months ago
Connect me with customer service
Tech Support Specialist: Specialist Sean S., Computer Support Specialist replied 8 months ago

1(###) ###-####<-- They should be pretty helpful in getting any questions resolved quickly

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