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My windows 10 is freezing. It starts but explorer & my

Customer Question
My windows 10 is...

My windows 10 is freezing

Technician's Assistant: What exactly is frozen or not starting up for you?

It starts but explorer & my programs are slow. Message box says wait for windows or end process

Technician's Assistant: What's the brand and model of your computer?

Hp & Acer. I have 2 computers

Technician's Assistant: How long has this been going on with your computer? What have you tried so far?

1 week & I have problems with windows update. Does not install them as I have to repair it all the time

Submitted: 2 months ago.Category: Computer
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Answered in 3 minutes by:
12/22/2017
Tech Support Specialist: Randy Computer Tech, Computer Support Specialist replied 2 months ago
Randy Computer Tech
Randy Computer Tech, Computer Support Specialist
Category: Computer
Satisfied Customers: 10,219
Experience: Computer Technician
Verified
Hi ,
My name is***** am sorry to hear that you are having this issue.
I will be glad to assist you with this.
My goal is to give you the best experience possible!
The best option will be to use a secure remote screen connection to troubleshoot the issue, this will require downloading a screen connect app on the problem computer to get us started. Will that be okay?
You can reply to me here by typing in the box below please.
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Andy
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