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Reading the morning paper and get a window from Microsoft…

Customer Question
Reading the morning paper...

Reading the morning paper and get a window from Microsoft saying infected with a virus from a porn site, but Defender and McAfee finds nothing

Technician's Assistant: Which McAfee product do you have?

Live Safe

Technician's Assistant: What have you tried so far with your McAfee software?

Updates are good, have scanned a quick, am performing a complete now

Submitted: 6 months ago.Category: Computer
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Answered in 1 hour by:
12/22/2017
Tech Support Specialist: AnswersByEric, Computer Support Specialist replied 6 months ago
AnswersByEric
AnswersByEric, Computer Support Specialist
Category: Computer
Satisfied Customers: 5,186
Experience: Over 10 yrs of electronics support and software development.
Verified

Hi! I'm Eric and I will be the expert assisting you today. I'll do all I can to provide you with excellent, 5-Star service. While I take a moment to read over your question, please read the following:

  • Offers you see for Remote Assistance or Phone Calls are not me recommending them, it is this website. I am more than happy to accept your request for one, but you don't have to.
  • Please keep this browser open. If you close it, open your email to find links back to this question.
  • I will keep helping you until you're satisfied, please ask as many follow up questions as you need by replying below.
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Tech Support Specialist: AnswersByEric, Computer Support Specialist replied 6 months ago

DO NOT call any number you see, or talk with anyone linked in that message. That is not Microsoft, or any other reputable company. That is a common and very prevalent online scam going around. Microsoft/Others will NEVER initiate contact with you for ANY reason, that do that on purpose, so these scams can be identified.

What you have is called Adware or Malware, a browser extension or program is allowing fake ads to appear and trick you into thinking they are Microsoft or that you have a virus. Would you like me to connect and remove any adware or malware from your PC that could be causing this?

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Customer reply replied 6 months ago
why doesn't my Defender or McAfee pick it up?
Tech Support Specialist: AnswersByEric, Computer Support Specialist replied 6 months ago

Because they are looking for traditional viruses, programs installed on your PC. The more common threat now, is not a virus, but Adware which tricks people into paying enormous fees to "fix" the threat, even though it is fake. These fees can reach the thousands, it is really ridiculous.

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Tech Support Specialist: AnswersByEric, Computer Support Specialist replied 6 months ago

Hi :)

If you have any follow up questions, please feel free to reply. Otherwise, please do not forget to rate my service to you at the top of the page, hopefully I have earned a 5-Star Rating :)

I hope you have a wonderful day,

Eric

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