Computer

For Online Computer Support, Ask a Computer Technician

Ask a Computer Expert,
Get an Answer ASAP!

Need a password change - don't know the old one. We havn't…

Customer Question
Need a password *****...

Need a password ***** - don't know the old one

Technician's Assistant: What exactly are you having trouble accessing?

We havn't ben on in a while and really need copies of a few old e-mails

Technician's Assistant: What's the brand and model of your computer? And the Operating System (OS)?

HP Pavilion x360 - Windows 10

Technician's Assistant: Anything else you want the Phone Expert to know before I connect you?

I believe that the address was***@******.*** or .net

Submitted: 7 months ago.Category: Computer
Show More
Show Less
Ask Your Own Computer Question
Answered in 5 hours by:
12/22/2017
Tech Support Specialist: Pete, Computer Engineer replied 7 months ago
Pete
Pete, Computer Engineer
Category: Computer
Satisfied Customers: 20,614
Experience: CISCO certified, Microsoft proficient, computing expert.
Verified

Hi, I'm Pete. Welcome to JustAnswer! I'm reviewing your question now, and will post back with your reply ASAP.

Ask Your Own Computer Question
Tech Support Specialist: Pete, Computer Engineer replied 7 months ago

To reset the password ***** your email account, go to the Juno "Reset Password" page at

https://account.juno.com/account/acmg/forgotPassword.do

Enter your Member ID and ZIP code into the provided boxes and click "Submit Your Request."

--------------------

Happy Holidays!

Your satisfaction is my priority; I hope I have earned 5 stars today!

Kindly take a moment to rate my service 5 stars and press Submit at the top of your question page to finish; tips appreciated :)

You can always reply back after rating me if you need any further assistance at all.

Pete.

--------------------

Ask Your Own Computer Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a tech support specialistLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Pete Your Own Question
Pete
Pete
Pete, Computer Engineer
Category: Computer
Satisfied Customers: 20,614
20,614 Satisfied Customers
Experience: CISCO certified, Microsoft proficient, computing expert.

Pete is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

I am very happy with my very fast response. Eric is very knowledgeable in the subject area. Thank you!

RPAustin, TX

Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill

Bill M.Schenectady, New York

The Expert answered my Mac question and was patient. He answered in a thorough and timely manner, keeping the response on a level that could understand. Thank you!

FrankCanada

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

< Previous | Next >

Meet the Experts:

Andy

Andy

Computer Consultant

5,316 satisfied customers

11yr exp, Comp Engg, Internet expert, Web developer, SEO

Engineer John C.

Engineer John C.

Computer Science Engineer

3,229 satisfied customers

Computer Science Engineer with 10 years of experience in Computer Support, and Microsoft, A+ and Cisco certified

Ryan H.

Ryan H.

Computer Support Specialist

1,741 satisfied customers

A+ Certified Technician - 10 Years experience working with all types of computer systems.

Jane Lefler

Jane Lefler

Sr Prog Analyst / Technician

2 satisfied customers

Computer Programmer / Technician/ Consultant 16+ years

Frederick S.

Frederick S.

Computer Specialist

7,241 satisfied customers

Computer technician and founder of a home PC repair company.

lifesaver

lifesaver

Computer Software Engineer

4,288 satisfied customers

Engineering degree in Computer science,Microsoft Certified Professional.JA computer expert.

Sudipto

Sudipto

Hardware Engineer

4,260 satisfied customers

Certificate Course In Computer Maintenance

< Previous | Next >

Related Computer Questions
I am told I need to reset my password but I don't remember
I am told I need to reset my password ***** I don't remember what my password ***** … read more
Josh
Josh
It Support Specialist
Associate Degree
5,158 satisfied customers
Yesterday while I was on the computer a screen popped up and
Hi, yesterday while I was on the computer a screen popped up and said I needed to call # 1-***-***-****. A virus was detected on my computer. I did and followed their instructions allowing them to get… read more
Kamil Anwar
Kamil Anwar
IT Consultant / Systems Engineer
Bachelor\u0027s Degree
462 satisfied customers
Account.live.com is where I am being directed to because I
account.live.com is where I am being directed to because I can't remember my password ***** this device … read more
Byron
Byron
IT Support Specialist
Bachelor\u0027s Degree
411 satisfied customers
Restarted windows and it goes to "Getting Windows ready" and
Restarted windows and it goes to "Getting Windows ready" and will not go any further. … read more
Kris R
Kris R
IT Manager
Computing
3,312 satisfied customers
HP pavilion x360. Last November... hardly use it - my backup
last November... hardly use it - my backup - because I use a MAC. Unfortunately my MAC got water in it and went to MAC heaven. … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,474 satisfied customers
My computer was hacked. Is there a program that will allow
My computer was hacked. Is there a program that will allow me to remove these events myself. I am fearful to let anyone control my computer. HP support has other companies helping which have not been … read more
Isaac Franklin
Isaac Franklin
Associate of Science in Social Sciences
1,395 satisfied customers
O find my Microsoft password to set up a new phone, hp
o find my Microsoft password ***** set up a new phone … read more
Byron
Byron
IT Support Specialist
Bachelor\u0027s Degree
411 satisfied customers
Lost my HP Spectre, which had gmail account active on
lost my HP Spectre, which had gmail account active on windows 10 Mail......can I delete it remotely? … read more
Viet -MS Office Tech
Viet -MS Office Tech
Computer Technican
Bachelor\u0027s Degree
992 satisfied customers
My granddaughters laptop was messed up by her friend and now
my granddaughters laptop was messed up by her friend and now the password *****'t work. It says use the last password ***** on this device, but this is the only one we have had. How can I change the p… read more
D.Sandlin
D.Sandlin
Support Technician
6,708 satisfied customers
I can get on the internet but not on my livemail. it says there
I can get on the internet but not on my livemail. it says there is an error I can only check on the mail on the yahoo mail on the internet… read more
Bernie
Bernie
Computer Support Specialist
Bachelor\u0027s Degree
3,825 satisfied customers
We are trying to establish two Skype identities that will allow
We are trying to establish two Skype identities that will allow us to communicate while traveling. Unfortunately the order of events that took place while setting up the two identities has left me unc… read more
Viet -MS Office Tech
Viet -MS Office Tech
Computer Technican
Bachelor\u0027s Degree
992 satisfied customers
Im unable to access my hotmail to retrieve my e-mail, it has
I'm unable to access my hotmail to retrieve my e-mail, it has been blocked! My daughter had an email that was comprimised and has blocked my e-mail. She no longer has that e-mail address to send the "… read more
Bernie
Bernie
Computer Support Specialist
Bachelor\u0027s Degree
3,825 satisfied customers
The message says HotMail sometimes asks I use symbols before
The message says HotMail sometimes asks I use "symbols" before sending to discourage spammers. What symbols and where do I place them? I am very discouraged!… read more
Frederick S.
Frederick S.
Computer Specialist
High School or GED
7,241 satisfied customers
I just opened another email address and my files were not transfered
I just opened another email address and my files were not transfered [email protected] [email protected] how can i get it done… read more
Ben M
Ben M
Associate Degree
322 satisfied customers
Hi, each time I visit a website -- Hardball at MSNBC, for example
Hi, each time I visit a website -- Hardball at MSNBC, for example -- and click on the email icon, in order to send an email to the show, I receive the following message from Google accounts: The page … read more
Ben M
Ben M
Associate Degree
322 satisfied customers
I have a new internet provider. Have moved from Charter to
I have a new internet provider. Have moved from Charter to ATT. Old email address [email protected] New email address [email protected] I use Mailwasher to bring in email from the internet. Don't like… read more
Ben M
Ben M
Associate Degree
322 satisfied customers
Software Microsoft Outlook Express 2003 Problem When sending
Software: Microsoft Outlook Express 2003 Problem: When sending a mail message it send but I get an error message and the mail message stays in the outbox and don't show as sent mail. Erro Message - So… read more
Ben M
Ben M
Associate Degree
322 satisfied customers
Cant use my password&also need to add maiden name. Tried to
Can't use my password&also need to add maiden name. Tried to get new password & Did not work.Said wrong email???..… read more
Ben M
Ben M
Associate Degree
322 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x