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I forgot the password to logon to my laptop. Microsoft

Customer Question
I forgot the password...

I forgot the password ***** logon to my laptop

Technician's Assistant: What's the brand/model and Operating System (OS) of your laptop?

Microsoft Surface Pro

Technician's Assistant: What have you tried so far with your laptop? Have you installed any updates recently?

No

Submitted: 7 months ago.Category: Computer
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Answered in 1 minute by:
12/21/2017
Tech Support Specialist: Sudipto, Hardware Engineer replied 7 months ago
Sudipto
Sudipto, Hardware Engineer
Category: Computer
Satisfied Customers: 6,117
Experience: Certificate Course In Computer Maintenance
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Hi, I'm Sudipto. Welcome to JustAnswer. I'm reviewing your question now and will post back with your reply ASAP

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Tech Support Specialist: Sudipto, Hardware Engineer replied 7 months ago

Do you use your email address as the username of Windows on your laptop?

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Customer reply replied 7 months ago
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Live Video Call. Let me know if you need more information, or send me the service offer(s) so we can proceed.
Tech Support Specialist: Sudipto, Hardware Engineer replied 7 months ago

Do you have seen my reply and video calling will not solve this problem?

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